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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Credit rating


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Can anyone explain the affects on your credit rating when you make arrangements with your creditors to freeze interest and make reduced payments?

 

I'm only doing this on my 3 credit cards. I've never missed payments on anything before and will be continuing to pay my mortgage, bank loan, car loan etc in full.

 

Just been speaking to MBNA and they stressed that it will be 6 years from the date the account is cleared (which will be about 5 years at this rate!) - so for 11 years my credit rating will suffer!

 

Not that I particularly want to have more debt once I'm free of this lot but its really scary when you've a good credit rating at the moment and then redundancy hits.

 

Any advice appreciated.

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Just been speaking to MBNA and they stressed that it will be 6 years from the date the account is cleared (which will be about 5 years at this rate!) - so for 11 years my credit rating will suffer!

 

Not true.

 

The 6 years would run from the point that the mark appears on your file, they have got it wrong.

 

Here is a great fact-sheet for you:

 

National Debtline England & Wales | Debt Advice | Factsheet 05 Credit Reference Agencies

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Superb! That makes things a little easier to cope with. I just want to be debt free and will work as hard as I can to get that way as quickly as possible.

 

I take it the rules are the same for Scotland (this fact sheet is from the National Debtline England and Wales)? I'm in Scotland.

 

Thanks so much for help!

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Hi Gbean,

 

I am getting my Threads in a twist!

 

Just posted on JD2009 regarding MBNA's 75% reduction offer but gather it was your post!

 

I have recently requested CCA's and have not heard a dickybird from MBNA so just wondered how your OH had managed to get this offer from them?

 

I am sure a lot of readers would be interested to hear. Did he stop paying before getting the offer?

 

I am worried about my credit rating if I stop but want to be in a position to negotiate offer for F & F to them, whether or not the debt is enforcible.

 

Any help you be greatly appreciated.

 

Thanks

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Hi. Credit Rating really isn't important unless you want to put yourself in some more debt, which you already mentioned. It's really more important that you pay your debts so you'll have less to worry about.

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Hi. Credit Rating really isn't important unless you want to put yourself in some more debt, which you already mentioned. It's really more important that you pay your debts so you'll have less to worry about.

 

What if someone just wants a straight forward re-mortgage?

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Hi. Credit Rating really isn't important unless you want to put yourself in some more debt, which you already mentioned. It's really more important that you pay your debts so you'll have less to worry about.

 

Thats exactly the point Sequenci. (see previous post)

 

A re-mortgage would be an option to help to pay off my CC's but try getting one when you have high balances on them, even if the re-mortgage would pay them off (or the vast majority)!

If I trash my credit rating a re-mortgage is no longer an option and my situation cannot be resolved.

 

So Nekket, credit ratings are really important for someone trying to sort things out, the only reason I am trying to do this is because I now have health problems and have had hours reduced due to the current economical climate.

 

CCC's do NOT help in anyway by increasing interest rates, which makes it more difficult for people to pay the debt. Which I believe, most people are trying to do.

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Hi Gbean,

 

I am getting my Threads in a twist!

 

Just posted on JD2009 regarding MBNA's 75% reduction offer but gather it was your post!

 

I have recently requested CCA's and have not heard a dickybird from MBNA so just wondered how your OH had managed to get this offer from them?

 

I am sure a lot of readers would be interested to hear. Did he stop paying before getting the offer?

 

I am worried about my credit rating if I stop but want to be in a position to negotiate offer for F & F to them, whether or not the debt is enforcible.

 

Any help you be greatly appreciated.

 

Thanks

 

Hi! My husband just paid what he could to MBNA every month - no-where near the minimum payment. He didn't even have a formal plan in place with them so we are both at a loss as to why they made this offer. However, we can't complain - it is a load of our minds, although we had to borrow the cash from a close friend to clear it (low interest free payments back to friend!). I have a feeling it might have been because of CCA but we never acted on that in the first place - perhaps they thought we might?

 

However, MBNA are now being really awkward with me. I made offer payments to each of my cards since my hubby was made redundant. Citi cards and Abbey have been wonderful - no problems there. MBNA are now being REALLY awkward - the guy I spoke to on the phone couldn't have been less sympathetic if he tried. Picking holes in my income and expenditure. The first couple of times I called MBNA (in advance of this predicament as I wanted to keep everyone informed of what was happening) they were soooooo nice, saying they would go out of their way to help me and thanking me for being so upfront with them. BULLS**T me thinks. I could have cried on the phone today because of the way the guy made me feel.

 

When will it all end???

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Hi GBean,

 

Thanks for that info.

 

MBNA have not had any reason to contact me yet about payment as I am just about managing the minimum.

 

I did however request CCA on 29th April to which I have yet to get a reply and have just sent 'Account in dispute' letter.

 

By what I have read on here, they are one of he worst to deal with and lots of advice on here telling you not to speak to them on the phone under any circumstances, always deal in writing. Not always so easy if they won't respond!

 

Have you checked to see how they have registered your OH's account on CRA's? Did they confirm in writing that they accepted the amount in full and final settlement?

 

I don't want to worry you but, again from reading on here, it seems that a lot of CCC's take a lump sum and then sell the remainder on to a third party debt collector, who will then start chasing you for the rest!

 

There will be many more experienced people on here to help you, I am not advising from experience yet, only from reading such a lot on this fantastic site

D50:)

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