Carphone Warehouse - Upgrade Lie

[alfa1_steve]

Hi A Freeman

 

Ok well you have 14days to return and cancel your contract or up grade, was the sale done over the telephone or in store.

 

I would certainly complain, some one has told you tales and you don't want to complain "how many other people will he does this too?"

 

If it was done over the telephone it would be reordered, if in store i would go and ask to speak to this salesman and his manager.

[alfa1_steve]

The answer to your question is yes.

 

If i was on your shoes this is what i would do.

 

1) if the upgrade was within the last 14 days i would cancel it you can do this by contacting them or go into a shop.

 

2) If 14 days has allready passed not long ago ie 7 days i would still request that it is cancelled explaining that this information (instant cashback) has just been brought to you attention and this was not what you agreed ie a breach of contract.

 

3) If done over the phone it would almost certainly be recorded the reason being that this is a the cpwh way of proving you have a contract as you can not sign anything over the phone, understand?

 

4) Ask to speak to a manager and explain to him the situation in full and ask him/her to listen to the call, If he says the call is not reordered tell him/her you will send a SAR and then promptly send one including a postal order for £10.00. This will give you every single peace of information held on the account and any telephone conversation typed up.

 

5) The SAR come's back with sales call transcribed bingo! you got them.

 

6) The SAR come's back without the call transcribed, ask what proof they have that you signed the contract?

 

Come back to us with any questions and what the cpwh say, we will do our best to advise ok and hopefully get you some compensation ie cash back promised or the contract canceled.

[alfa1_steve]

Hi A FREEMAN

 

 

Really glad that you managed to get a better deal from the cpwh.

 

Just make sure you get everything agreed in writing ie new contract.

 

Pleased i was able to help with my limited knowledge in this area

 

All the best;)