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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Restons/MBNA Issued Court Claim **ROUND ONE TO SF**


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Can you tell me the dates on the D/N - both the date at the top and the date for remedial action.

 

Can you also tell me if the amount on the D/N included default charges

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Ok - in terms of what you need to do:-

1. A Cpr 31.14 letter - you need to amend it to suit - but we need to know how they've calculated the claim

2. When did you get the summons - you have 14 days after service to file an acknol of service - you need to file it about 10 days after receiving the summons indicating that you intend to defend all of the claim

3. On the basis of the info we have at the moment - we can prepare a limited defence but we need to know whether their are acc charges - if there are it may invalidate the notice - and the dates of the DN to check that it allowed 14 days after service for remedial action - the "agreement" doesn't appear to include the prescribed terms - so that is quite a problem for the other side

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As far as CitB is concerned - they can't claim interest

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The DN did it ask for repayment of everything - including the default charges - If it did then I think that arguably its' invalid

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  • 3 weeks later...
Well done on getting that sorted.

 

Thinking that Restons, (which is not a large firm), who's accuracy and attention to detail is poor to say the least, will start to struggle with the workload they have taken on. Time will tell.

 

David

 

Firms that deal with debt collection tend to deal in volume using primarily unqualified staff - they often work on fairly low margins - obviously in defaut cases they get paid reasonably well however their systems are just not able to cope with lots of pro-active Defendants

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