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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Urgent Help Needed - Deposit Held


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Hi,

 

I will try to keep this as simple as possible hoping for some help.

 

I signed a 6 month short hold tennancy on 3rd oct 08 which obviously expires on the 2nd May 09. We gave the landlord the relevant notice to leave the property.

 

When i moved into the property i informed the landlord that the exterior wall around the garden tap was damp he said it was fine and that was that.

 

We have now moved out, we actually moved out early so we could thoroughly clean etc we invited the landlords around to inspect the property and they confirmed everything was ok. I rang the letting agent to enquire when my deposit will be returned and was informed that they were advised not to release it. With it been a let only property they advised me to speak directly with the landlord. I was told that they had now found doors scratched by dog and also a cuboard damaged by a leaking pipe the cuboard behind the exterior tap beleive it or not.

 

I agreed the doors would be sorted even though i am unsure if our dog did damage them as never happened before.

 

My question is the pipe is behind the cuboard and has leaked into it as well as behind and under etc. This obviously caused damp patch on the wall ouside. The pipe is very grimey where its leaking so has been leaking for some time. The water has made the carcuss of the unit swell.

 

Surely this cannot be seen as my problem.

 

Any Suggestions????

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Lodge a dispute with the particular TDS scheme that holds your deposit. YOu shouldnt be held responsible for damaged caused by a leaking pipe that you made them aware of.

 

This is exactly what i was going to do however was trying to resolve it between us as tds would take months.

 

I didnt say x pipe is leaking because we was not aware as we never used the cuboard we just said about the damp on the external wall.

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It is always advisable to make sure points you raise on check-in (or I think it's within 14 days of moving into your rented property), are in writing. I know this is too late for you and I do feel that it is unreasonable of the LL to deduct monies if it is for something you pointed. However, without writing to the LL to highlight this, your only other option is TDS. It's going to be a tough one though if you have no evidence. The LL could argue that you did not make him aware of the issue. I'm beginning to think that independent inventories should be carried out at the start/end of every tenancy.

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