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    • Yes all works have been completed and we have only just received the final report from Mercedes today (we have had numerous communications from them including photos and videos of work being completed) I can see now in the letter that the word “quotation” was used but this should have read invoice. Doves have been kept aware of the situation and have been in communications with Mercedes themselves, so they are already aware the work was being commenced. 
    • Hi all,   I didn't expect to start really badly with pucharse my new vehicle. 8th June I buy the vehicle from BigMotoringWorld. The car has 10987 and apparently service was done on 10852 mileage . I spend half day in the store to take the car and was even manipulated to buy warranty with is cost a lot money.   Since I left the store car has start to having issues with the breaks. Once i pushed break pedal car starting noising and don't have like power to stop the vehicle ( Pedal must be press to the end to stop )   I start to call them but no one was able to support they was just close the phone... So i decided to read the review about them and I was shocked... I take the decision I will return the vehicle and send them email on 12 June with the issues on breaks and request to return the vehicle. They reply to me 5 days later  In relation to your request to exchange your vehicle, please be advised that we do not have a returns policy on our vehicles. Please can you confirm how the vehicle is noisyssss I was really angry I have to deal with them and car was cosr me £31000 + finance cost so I read your posts in forums and took some advice from others colleges who have similar issues and reply to them as below.   Dear Big Motoring World   I'm writing to you about the car I bought from you for £31000. on 08.06.2024 The car has only 11000 mileage I was thinking is almost brand new however has issues with the breaks. ( Please note the car was apparently serviced 300 mileage ago and break was chaneged )   The breaks make the sound the are not with the good condition. When push the pedal break car is not stopping immediately. I'm not feeling safe to drive anymore with those vehicle. The Consumer Right Act 2015 make It and implied term of the contractI have with Big Motoring World that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owner the vehicle for less than 6 years ( less than 2 weeks before the issues arose in fact ) I am within my statuatory right to ask for a refund at no futher cost to me.   Please note  I informed Motofinance company and informed about the issues and request to cancelled the agreement.   I look forward to hearing from you within 14 day with details of how you plan to arrange return the vehicle back.   THEN Since I send those email the conversation has completely changed and they reply to me below.   Thank you for email dated 11/06/24   I am sorry to hear that you have had cause to complain   My understanding if your complaint is: Your brakes are grinding and the vehicle is not stopping efficiently. In order to complete our investigation we require some additional information from you. please confirm the following at your earliest convenciance: Please can you confirm if you have visited a local Halford or Kwitfit or other repair agent to carry out a free of charge break health check ? Halford and Kwitfit are able to check your breaks to advice if they require replacement.   In order for me to issue to my response can you please confirm your desired resolution ?   If you feel I have not understood the nature of your complaint correctly, please advise me accordingly.   We will now be investigating this complaint and will aim to respond to you as soon as possible. We will keep you updated with the progress or your complaint in due course      I have really enough with them and just want to close the case and return the car.   Please can you advice what to do ?   Thank you   External Complaints Policy V.2.1 31.05.24 4.pdf.pdf
    • can we have the PCN bothsides to one mass pdf please previous uploads keep being made unavailable ?? dx    
    • <£300 so with a good defence and like most of these small sum util debts, jci will drop it before they have to pay any more fees. dx  
    • Yes but it was for a debt that never existed but to come to the door was a step to far as my wife was quite frightened by it. He showed her a badge like he was official and wanted to talk in private. But after speaking to me she closed the door behind her and told him to post any letter.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parking Next to Double yellows in an old entrance


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I have recieved a PCN for "Parking in a restricted street during prescribed hours". I was parked off the road in a blocked off entrance to private property. As I wasn't parked on the road, I assumed that it was legal for me to park there. Does the PCN apply?

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Without pictures it is hard to tell.

 

Lines apply to the whole road from the centre of the carriageway to the boundary of the highway (that includes verge, pavement, etc.).

 

However, if you were on private property, it may be that the PCN is wrongly issued.

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Hi patdavies,

 

I was parked parallel to the yellow lines (and road) in the area that would have been the pavement, if the pavement had continued across the old entrance. No wheel or part of the car was over any part of the yellow lines or the road.

 

You said the lines apply "to the boundary of the highway (that includes verge, pavement, etc.)". Does that include private land that used to be an entrance onto private land, that is between sections of pavement? I have permission from the owners of the land to park there.

 

I don't want to contest this if I am in the wrong. However I am frustrated as I was not aware that I was parking illegally and cars are parked there every day (including today!).

 

Thanks for your help.

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You said the lines apply "to the boundary of the highway (that includes verge, pavement, etc.)". Does that include private land that used to be an entrance onto private land, that is between sections of pavement? I have permission from the owners of the land to park there.

 

I don't want to contest this if I am in the wrong. However I am frustrated as I was not aware that I was parking illegally and cars are parked there every day (including today!).

 

Thanks for your help.

 

If it is private land then the PCN is unenforceable (Contravention did do not occur). I suspect that it is the latter.

 

If, however, it is public land that you drive across the access the private land from the road (a illustration would be the lowered part of the pavement that you drive across to reach your driveway) then the road is a part of the public highway and the ticket is valid.

 

The only way to tell is to ask the highway authority for details of the boundaries of the public highway.

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I'm slightly confused as to how you were parked but will add this incase it helps.

 

As has been said above, the highway normally extends to the rear of the footway. Any traffic orders on the highway will also cover the footway.

 

So, if you have a straight road with double yellows and you pull up onto the pavement or verge to park, then you can get issued with a parking ticket (and/or obstruction if it was a Police Officer.)

 

EDIT: Where there is no pavement, such as across a junction, then the limits of the highway are generally a straight line from back of footway one side to back of footway the other side.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

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If it is private land then the PCN is unenforceable (Contravention did do not occur). I suspect that it is the latter. ...

 

The only way to tell is to ask the highway authority for details of the boundaries of the public highway.

 

If I challenge the PCN do I need to include evidence that I was not on the public highway?

 

How do I contact the highway authority for these details?

 

Thanks again

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If I challenge the PCN do I need to include evidence that I was not on the public highway?

 

How do I contact the highway authority for these details?

 

Thanks again

 

Records are publically viewable during normal office hours, check if you have to make an appointment for someone to assist. You may have to pay circa £20 plus for a copy of a record due to Ordnance Survey Copyright.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

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... EDIT: Where there is no pavement, such as across a junction, then the limits of the highway are generally a straight line from back of footway one side to back of footway the other side.

 

That would put me on the highway! However the owners of the business assure me that that section is owned to them, as it was previously an entrance to their land, and they pay business rates for that section of land.

 

So I suppose I need to confirm who owns it. Any ideas?

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Records are publically viewable during normal office hours, check if you have to make an appointment for someone to assist. You may have to pay circa £20 plus for a copy of a record due to Ordnance Survey Copyright.

 

Forgive my ignorance but where are they viewable? The PCN says our County Council is the enforcement authority, are they the highway agency? do I contact their offices?

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That would put me on the highway! However the owners of the business assure me that that section is owned to them, as it was previously an entrance to their land, and they pay business rates for that section of land.

 

So I suppose I need to confirm who owns it. Any ideas?

 

Their deeds may well show ownership extending to the road but it doesn't mean that the area does not form part of the adopted highway, unless it has been formally "stopped up."

 

Aside from land purchased for new roads etc, Highway Authorities do not "own" the subsoil. Nonetheless, roads/pavements forming part of the adopted highway are maintainable at public expense and a right of passage over them exists.

 

I honestly don't know much about business rates other than to say where I live, it used to be calculated based on rateable value.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

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Their deeds may well show ownership extending to the road but it doesn't mean that the area does not form part of the adopted highway, unless it has been formally "stopped up."

 

Aside from land purchased for new roads etc, Highway Authorities do not "own" the subsoil. Nonetheless, roads/pavements forming part of the adopted highway are maintainable at public expense and a right of passage over them exists.

 

Thanks again for your help WelshMam2009,

 

So are you saying that even if that section was owned by the business it could still be part of the highway, and therefore I will have to pay the PCN (or more if I challenge it)?

 

 

Not sure what "stopped up" means or how I find out if that section is or not.

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Forgive my ignorance but where are they viewable? The PCN says our County Council is the enforcement authority, are they the highway agency? do I contact their offices?

 

Yes, they should have the records but just ring up first to check.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

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Thanks again for your help WelshMam2009,

 

So are you saying that even if that section was owned by the business it could still be part of the highway, and therefore I will have to pay the PCN (or more if I challenge it)?

 

Yes...sorry!! :(

 

 

Not sure what "stopped up" means or how I find out if that section is or not.

 

Stopping up is a legal process where control of the land reverts back to the land owner, is no longer maintainable at public expense and no right of passage exists.

 

This can happen for a number of reasons such as new roads rendering old ones obsolete or perhaps large building re-developments.

 

I doubt very much that this has happened in your case. However, when you view the records, the area will not be coloured up as adopted highway if it has been stopped up.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

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I doubt very much they own the access across the footway as this would prevent people legally walking down the street.

 

No it wouldn't if it were adopted highway.

 

As I said earlier, Highway Authorities rarely own subsoil and any land search will verify this.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

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Glasgow does issue many tickets in these situations, with motorsts feeling providing they are 'behind' the line, they are somehow exempt from the restriction. Thr Appleals service has refused to back them up, supporting the Council's contention that any former access wide enough to permit a car to park even though not in use (or a permanently closede gate) is still deemed to be part of the road and the 'controlled element' of the restrictions for this street.

 

You could certainly take it to appeal - as it won't cost you any more - but don't be surprised if it is rejected.

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The mistake drivers make is the confusion between road and carriageway the restriction for a yellow line covers the road not the carriageway and the road includes the footway and and crossing points over the footway.

 

I agree.

 

However, this

However the owners of the business assure me that that section is owned to them, as it was previously an entrance to their land, and they pay business rates for that section of land.

at least as far as the paying of rates is concerned, may make the land not part of the highway.

 

OP can only resolve this by contacting the highway authority (not the Highways Agency!)

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I very much doubt they'll be paying rates on their access road - it would be handy if there were pictures to allow a visual check of the sightlines involved, but even then this is no guarantee, especially if the car was 'adjacent' to the roadway in question.

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