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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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how long on average does a claim take?


angelstar
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Hi Angelstar,

 

I was reading your notes a few days ago and was hopingthat you wouldnt accept.....Congratulations.

 

Excel steps :-

 

Just type in each amount in a separate row under the AMOUNT column.

Then under the the DATE INCURRED column type in the relevant date beside each individual amount using the format DD/MM/YYYY i.e. 11/04/2006.

 

Once this is done take a look a look at teh new figures at teh bottom of teh AMOUNT column and to the right of teh DATE INCURRED Column that have automatically been calculated for you.

 

I suggest saving a copy of the completed excel file. When and if you have to get round to making a claim then you need to reload your excel file and teh interest etc will be updated to the latest date. i.e it will change each day and reloading it will basically refresh teh information.

 

Best of Luck

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Mmmm very interesting !!!

 

I look forward to your update after speaking to the cccs.

 

I can possibly imagine that it may invalidate your DMP if you are recieving additional monies without informing them, I'm not pretending to be an expert in this area though. I can also imagine that you may have to pay all of this money to your creditors.

 

However, I really do have very strong doubts that your DMP can prevent you from taking what is legally yours. That would probably be illegal in itself.

 

If what I'm thinking is correct, at least you will have less debts to pay, freedom of finance will come that little bit sooner.

 

Tell us how you get on. If its not good news, let us know and I will do some double checking for you. Well done for reading other threads though, you are obviously very cautious and very sensible.

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Was there any indication of when they will know ?

 

These organisations are obviously out there to assist you with you and your creditors needs and probably keep up to date with these thinsg as much as possible.

 

Do you have any information that would point to it invalidating your DPM or is this just word of mouth. If so give me some indication as to where to start looking.

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Angelstar,

 

O.K. I understand your reasons for not going further, it's your decision :-(

 

But when you reply to accept there offer, at least mention that you do not consider this payment as a full and final settlement and that one day you may proceed further for teh rest of the money.

 

Dont sign or return there standard "Full and final settlement letter".

 

If they pay up then fine, you can continue when and if you are ready. If they dont then O.K. you will probably have to accept there offer as Full and Final settlement and kiss the rest goodbye. But lets face it, we had all already kissed it goodbye anyway.

 

Best of luck AngelStar :-)

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