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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • A2Dominion - Housing Association property flooding - damning ombudsman report

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      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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PPI Claim with GE Money / Mothercare Account

Forsure

By Forsure
in General Consumer Issues

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Forsure

Forsure

Posted
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Hi

 

To cut a long story short, and not to drone on, I have today received a letter from GE Money re: my PPI.

 

Basically, I submitted a general letter to them asking them to refund my PPI that was applied to my account without my knowledge. I got the bog standard response of ' well we dont agree with you blah blah blah ' , but at the end of the letter, it said as a gesture of goodwill, they would refund the PPI premium plus interest - approx £200.00, but that this would be credited to my account instead of being refunded to me.

 

Can they do this ? or should I ask / insist that it is refunded to me instead ? :-)

Forsure

 

** One woman crusade against the rip off lenders ! **

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maroondevo52

maroondevo52

Posted
Posted

Hi, Forsure.

 

It's your money, tell them you want a cheque or you will continue with court action.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Forsure

Forsure

Posted
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Posted

Thanks for that - Does it make a difference if I was in slight arrears with them ? Is that why they have done it do you think ? :???:

Forsure

 

** One woman crusade against the rip off lenders ! **

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maroondevo52

maroondevo52

Posted
Posted

Hi,

 

Should make no odds, It's your money, so you should decide where it goes.

 

Capital 1 did the same with me when I won my claim against them, they paid the money to the Debt Collector who was chasing me :mad:

 

At the time, and before I found this site, I did nothing about it, I now know I should have :rolleyes:

 

Good luck with that.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 2 weeks later...
Forsure

Forsure

Posted
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Well I have an update........GE Money have said that they do not agree with me, but that they will ' as a gesture of goodwill ', refund my PPI to my account. Unfortunately before it came to this, the debt was sold to their DCA Viking Services, who now effectively ' own ' the account. I remember initially when I spoke to Viking, they said that when I get my balance under the credit limit, I would be able to spend on the account again. Now I was planning to go into the mothercare store to purchase some baby things ( as I am nearly 5 mths pregnant now ), and thought I would ring to check this, just incase, and to possibly save myself some embarrasment should the card be declined. Now Viking are telling me that I cant spend on the account etc etc.

 

In light of this, I have now requested the PPI be refunded to me, rather than the account, due to the conflicting information given to me.

 

I have advised them ( and given them a date to sort it ), that if they dont comply, I will pursue via a court......( so scared about that ! :shock: )

 

Am I doing the right thing ??

 

Any advise as always is much appreciated :)

Forsure

 

** One woman crusade against the rip off lenders ! **

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