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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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S.75 Claim? - Advice please - Container company bankrupt


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Hi All,

 

I'm hoping someone might be able to give me some advice on a situation i have with a storage container i had hired for my house please.

 

We hired a container through topcontainerhire, and paid for delivery, first months fee's, collection fee, and for condensing strips. All this went to topcontainerhire on credit card. The container was delivered by speedy container hire, with topcontainerhire as the customer.

 

Firstly there were no condensing strips that we paid £200 for. Topcontainerhire refused to do anything, so we put it down to bad luck and gave in.

 

Now 3 months into the contract, topcontainerhire have gone bust, and speedycontainers rang up saying they've had no money since January, and that they want to come pick it up! We've been paying by direct debit to topcontainerhire for the last 2/3 months.

 

We've now paid speedy for the missed rental, and the remainder of the year to stop them taking it away.

 

Can we claim anything back from the credit card company? Topcontainer hire have had about £600 from us. I'm a little unsure as there is lots about supplier and 3rd parties etc etc which seems to complicate things.

 

Appreciate any advice - i wish we'd never hired the damn thing!

 

Thanks

Mike

__________________

HSBC A/C - WON! - £1,575 Charges, Stat Interest and default removed before court!

HSBC CC - WON! - £1,025 Charges, and Stat Interest refunded

ARGOS - WON! - £250 Charges & Contractual Interest

CREATION WON! - £180 Charges & Contractual Interest

BARCLAYCARD- Court Date Set - 09/10/2007

EGG - SAR Sent 22/12/06, ID Sent 05/01/07. No progress yet.

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Have you been in touch with the Liquidator and asked about any connection between the 2 Co's. Smells a bit fishy doesn't it.

 

I don't see you have a claim with the credit card Co apart from the collection fee, which TCH can't now provide and no doubt Speedy will charge you for.

 

TCH delivered the unit without the condensation strips but you decided to give up on this.

 

As the monthly pay'ts were made by DD, there's no liability on the part of the credit card Co for this.

 

Try and get a refund, from the credit card Co, for the amount of the collection fee.

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