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    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
    • Indeed, it’s all up to date at the moment and no missed payments and no issues from a credit file perspective everything is up to date in that sense 
    • follow it thru, plenty of time to poss arrange a tomlin or consent later on. ............   pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] .............. dx
    • so you've never been issued a default notice ever and all these accounts still show on your credit file?  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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george mcm vs Clydesdale bank


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Is up to you George. In my opinion, there is very little point. There is a very small chance that they initially send you a settlement offer if you give them a schedule with the £3k+ charges on it, but any settlement offer like that is unlikely to be for the full amount anyway.

 

Their current strategy is to leave it until the last minute to settle for the full amount. During my recent small claim, I received 2 offers before the hearing date: first offering the amount without interest, and then an offer including the interest but without the costs. They only forked out the full amount including cost until after the prelim hearing.

 

Any settlement offers were related to the court case and the court case number. Sending all the charges in the hope they will pay out the full shilling might be worth a long shot, but you are unlikely to see your full amount without court involvement.

 

I would be quite happy to be proven wrong though - it would save you a few trips to court:)

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About the contractual interest, I wouldn't worry about that. I included 8% contractual interest in my claim, and got the full amount. I didn't word it like it was contractual interest as such, but just that I claimed 8% interest on the charges. My next claim will likely be a more realistically interest percentage, like 10%.

 

Just claim it the way you want to. The bank doesn't go to court to clarify the matter of contractual interest, because it would mean that the bank would have to actually defend itself during a proof hearing. Y will end up getting the money anyway.

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8% is the statutory interest rate normally awarded by the court, but contractual interest is the rate that the bank would charge you, not just a random figure that you think is fair. There are quite a few threads about contractual interest if you are interested Piggy Bank.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I know the difference between statutory and contractual interest Caro. In my first claim I just claimed 8% without stating that this would not be the usual statutory interest, so that it would be less noticeable that I actually claimed this as well, regardless of what interest the sheriff would be awarding me :)

 

Like I said, I will be claiming the contractual rate charged to me by the bank, which is in effect inbetween 10 and 25% - it's just kinda tricky to calculate precisely.

 

Either way, if the bank has any issues with how these rates has been calculated in the claim, as far as I'm concerned they can state so during the hearing, and provide the breakdown of the actual percentages charged by themselves.

 

Thx

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Fair enough Piggy, although that wasn't clear to me from your earlier post. I personally did not distinguish between a claim for 8% interest and S69 interest which is currently 8%. If you're planning on claiming contractual interest I would have thought that the current rates published on the banks website would be appropriate, because as you say it would be difficult to calculate otherwise. Obviously you must do what is right for you.

 

Sorry for the hijack George.

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks Caro and piggy bank, thats whats great about this site, everyones opinions helps make your decision easier, SOMETIMES,lol. I get what you were saying Piggy bank caimed 8% interest (contractual) just hid the contractual bit within the POC so as they think its the sec.69 interest and pay up, very cunning move that one lol, just a thought surely they would have a schedule of charges from you and see the amount of interest on that. Will wait for a responce from bank as not due up till end jan anyway.

 

 

What i done with my claim was include contractual interest at 29.25% as i have letters from them saying they were charging me that but applied it to the most recent charges i had, (last year) making the interest look a little less, then if they pay hit them with the first charges on the account which has the highest amount of interest on them, in for the long haul so lets see what they do. Will prob send them an updated schedule dated for that day of court and advising them if they pay early they will save some dosh, AND let me start claim no2 quicker,lol. Thanks again for advise.

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George. My schedule of charges did include the interest on it, but it didn't actually specifically state the interest rate used... Very cunning;)

 

I think there is nothing wrong with your approach regarding the contractual interest. The clydesdale for example has, as far as I can see, charged me interest rates between 10% (authorised overdraft rate) and 25ish% (for unauthoriased overdrafts), so if these are the rates quoted by the bank, you are fully within your rights.

 

Like I said, I doubt that this is a point they want to argue in court anyway, because the only way they can actually argue this would be in a proof hearing, where they would also have to argue they main point of the (un)lawfulness of their charges.

 

I hope your strategy pays off in terms of speeding up the process. Either way, you will get your money. I just doubt that, due to the processes that seem in place at the banks, they exercise this much judgment in individual cases. They pretty much seem to process them in the same standard manner.

 

Fingers crossed though, and if you need a hand for court (I forgot where in scotland you were) feel free to give me a shout.

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Thx Piggy bank feel at a loss now, lol, all this time to pass before court, maybe i will go pester the halifax for now, to be honest probably go and get my court bundle ready early so i can be well prepaired for them, makes you wonder though how the banks can spin it out for so long yet when we owe them we have 3 days to pay or you are hit with another charge.

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All is well as ive now got a fight with Halifax as they will pay charges for last six years but not any longer back as they have written "Legislation states that you are only entitled to re-claim charges you have incurred over the last six years" however they have invited me to phone them and discuss the matter, mmmmmmm.

 

Total charges from 7 and a half years till now £1700

offer of £434 which is the last 6 years

cant get why they want me to phone them, suppose theres only one way to find out.

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I see that YB paid Mollyhannah back over 6 years without too much trouble, although she accepted it without interest.

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi George, Im new to the forum, I have read through your posts and this has given me some insight on the Clydesdale bank.

I too have received the initial letter from them Quoting "they dont have to provide proof of manual intervention under the DPA but will provide all statements required".

I wish you all the best and will watch forum for your progress.

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Hi Shauna and good luck to you, be patient, read up, follow the proven routes and you will get there in the end. got a settlement offer today including the contractual interest at 29.25% but not the court costs, how their minds work puzzles me. £39 court costs arent much in relation to the claim but its the principle aint it?

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That's a first result george! I take it this was just for the money claimed in the case and not the full amount of the £3k+?

 

They offered the same to me as well: claim plus interest but without the costs. I rejected the offer, after which I was offered the full amount including costs, following the prelim hearing. Up to you whether you want to leave it at that really.

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Good offer George but I don't understand how their minds work either. They'll pay my court costs but not the interest. Although that is Yorkshire, not strictly Clydesdale, but Clydesdale legal bods. You can never predict what they'll do.:confused:

 

And yes George it is the principle. I understand why people are settling for less than full claims, but it doesn't help the rest of us who hold out, and those claiming in the future. I find it quite frustrating.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Yes Piggy bank it was for that claim only, but if they pay once would they have to pay the rest of my claim the same, with cont int, just a thought. Yes Caro it only gives them the encouragement to continue down this road, the thing is if no one accepted without costs they would never offer it, thats never going to happen. But as Piggy bank already said you could wait till after the prelim hearing and if you have multiple claims it could take a hell of a time to get it all back. Deep thoughts required here due to the contractual interest being included in my offer, think i will accept the first one without the costs so as i have a settlement with the contractual interest for future claims, hate losing the £39 but will after settling this one settle for no less than the full claim plus costs.

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For 39.00 when you are getting contractual interest I think that's reasonable. I was forgetting the costs are lower but the interest rate more than makes up for it. How many times are you going to have to do this George?

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Only another 5 years and you've cracked it then! PMSL

But hold on, by then it will be so much more interest it will probably be another 5 years.

:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I know pmsl always said this looked like a good retirement fund even though ive got 30 yrs to go, was wondering IF u sent another prelim and lba to them would they have the cheek to reply in the same manner as they did the first time knowing that you have already had a settlement.

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I'm sure they would. I think Robertxc has said you don't need to send another prelim, just an LBA. Presumably it's because you already told them the total amount you will be claiming so can go straight to LBA. That saves a bit of time.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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UNBELIEVABLE, this shower are so incompetant, today i received a letter from them and inside it was someone elses BANKBOOK with sort code, name, account no, etc etc and £34 thousand pounds, IDENTITY THEFT is on the increase and this mob dont help, phoned them at 11am they took my number and said they would phone back, at 3pm i phoned the scottish Sun who took the details and phoned them for any comments, after that converstaion the Clydesdale Bank did phone me and asked if i could send it to them via mail. Shocking the actions that this bank take.

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