Phillips Debt Recovery

[missymorrison]

Hi, I wonder if anyone could advise?

 

My Eldest son unawares to his Dad and I used Our address to have Debt Recovery Letters forwarded from Phillips. He has never lived here for over Five years after we asked him to leave. As far as we know he has settled in another part of the Country but we have no further contact with him through stress he has caused us.

 

Months ago I let Phillips know of this after I opened a letter from Phillips to see why I was getting so many from the Recovery Department. I was told quite Cheekily by one of their reps that I had No right to open his mail..

How dare she? This is my home and I had a right to know why I was getting these letters and phone calls on a weekly Basis.

 

The phone calls have started up again, every night at 6pm with a recorded message to ask My son to contact them or they will send out Bailiffs. I am besides myself with worry.

 

His name is not in this address and I don't know what to do next, how many times have I got to explain this to them before it finally sinks in?

 

Thanks!

[BankFodder]

Start recording your calls. this is an essential step when deaing with these bullies.

 

Write to them special delivery and inform then that your son is not living at your address. you have no duty to give them any information as to where he might be.

Keep the recorded messages. If necessary record them onto somthing else - with the help of a micophone if necessary.

 

They cannot send bailiffs if there is no court order and to threaten to so so in this way is an unfair commercial practice

[tomtubby]

Hi, I wonder if anyone could advise?

 

My Eldest son unawares to his Dad and I used Our address to have Debt Recovery Letters forwarded from Phillips. He has never lived here for over Five years after we asked him to leave. As far as we know he has settled in another part of the Country but we have no further contact with him through stress he has caused us.

 

Months ago I let Phillips know of this after I opened a letter from Phillips to see why I was getting so many from the Recovery Department. I was told quite Cheekily by one of their reps that I had No right to open his mail..

How dare she? This is my home and I had a right to know why I was getting these letters and phone calls on a weekly Basis.

 

The phone calls have started up again, every night at 6pm with a recorded message to ask My son to contact them or they will send out Bailiffs. I am besides myself with worry.

 

His name is not in this address and I don't know what to do next, how many times have I got to explain this to them before it finally sinks in?

 

Thanks!

 

 

Phillips are currently contracted to collect parking tickets on behalf of City of Westminster and they do indeed use this method of making contact and I am aware of many complaints that have been made by members of the public concerning the methods of enforcement with many such complaints being made to the OFT.

 

However, more importantly, they are also contrated to HMCS to enforce unpaid Magistrates Court Fines and this is possibly what they are enforcing in this case. It is vitally important to ensure that you WRITE to this company to make them aware that your son does not live at the property.

[missymorrison]

Thank you all so Much for the very helpful advice. I am so glad I found this wonderful site!

[palomino]

Months ago I let Phillips know of this after I opened a letter from Phillips to see why I was getting so many from the Recovery Department. I was told quite Cheekily by one of their reps that I had No right to open his mail..

How dare she? This is my home and I had a right to know why I was getting these letters and phone calls on a weekly Basis.

 

They are quite correct - you have no right to open another person's mail. It wasn't being cheeky of her to say so (although the way she said it may have been impertinent). All such letters should be returned to the sender.

 

On the other hand many of us have been guilty of opening mail pushed through our letterbox without bothering to look at the addressee's name, only to find it wasn't for us.

 

You mention your 'right' to know why you are getting these letters. You don't have any such right - are you sure it's not just curiosity?

[chris600uk]

They are quite correct - you have no right to open another person's mail. It wasn't being cheeky of her to say so (although the way she said it may have been impertinent). All such letters should be returned to the sender.

 

 

True, without a doubt intereference with the mail is an offence.

 

Interference with mail - Postal Services Act 2000 Sections 83 and 84

 

The Postal Services Act 2000 sections 83 and 84, see Stones 8 - 24243 and 8 - 24244, create offences of interfering with mail. Section 83 is aimed at persons engaged in the business of a postal operator and creates an either way offence. Section 84 covers any person and creates a summary only imprisonable offence. Both sections cover intentional delaying or opening of a postal packet and intentional opening of a mail bag.

 

My dog however doesn't know that and can't read, and neither can my 3 year old grandson, so if any mail comes through that has been errr, damaged by them......then I'll just check what's in them to identify who it's meant for.

 

As with almost everything, it's the intention that counts, the "mens rea"

 

Like Bart Simpson said:

 

It wasn't me, nobody saw me, you can't prove a thing!

[missymorrison]

They are quite correct - you have no right to open another person's mail. It wasn't being cheeky of her to say so (although the way she said it may have been impertinent). All such letters should be returned to the sender.

 

On the other hand many of us have been guilty of opening mail pushed through our letterbox without bothering to look at the addressee's name, only to find it wasn't for us.

 

You mention your 'right' to know why you are getting these letters. You don't have any such right - are you sure it's not just curiosity?

 

Wait a bit here ..

 

As it happens Mr Bloody Know it all... Don't you DARE suggest I have opened these Letters out of Curiosity, I have been worried sick... I have lost sleep AND Plus my appetite ..worrying about My eldest Son.. and when I receive threatening phone calls and Continuous letters coming through my letterbox ,YES i Have a right to find out about it! Do you live on the same Planet as me??

 

I have a right to investigate anything that threatens my familys home..

 

I have sent Umpteen letters back, that is my point! I am fed up with the worry of it all and yet I come on here for advice and get Total Bollox advice from the likes of you.

 

Aghh..You should feel ashamed of yourself, what you doing on here? Your no help at all? Holier than thou springs to mind?

Edited March 8, 2009 by missymorrison

[missymorrison]

Just to put the Record straight as well...My youngest Son has the same Initial as my eldest son so most post is confusing... Is that STILL being NOSEY??? I am disgusted with the remarks you have made when I simply came on here for help when I am very upset!

 

I hope you need advice one day and people tell you to do one!

Edited March 8, 2009 by missymorrison

[missymorrison]

Thank you all so Much for the very helpful advice. I am so glad I found this wonderful site!

 

 

Well I meant this until I got a Silly answer off some-one who doesn't care!

 

Thanks to everyone else that replied though and God Bless..I wont be coming back , He has put me off! xx

[chris600uk]

Wow!

 

Missy you are being a bit hypersensitive here.

 

Palomino is only stating the obvious, OK it could have been put in a different way, but anyone who isn't just a little bit curious about the contents of a letter put through your letterbox simply isn't human.

 

Unless it's a genuine mistake where the postie has simply mis-delivered a letter or parcel, I would be curious about the reason for frequent letters coming to my address, anyone would, there's nothing wrong with that.

 

Some years ago we bought a house that was getting mail for 14 different people that I know had never lived there, after sending them back NATA for a while I started wondering why they kept coming and began opening them.

I found that foreign people from the Yemen were using my address to get NHS services. Immigration couldn't care less, neither could the NHS; I found it mystifying.

 

Then there was the van log book that came, correctly addressed to our house with someone else's name on it. Of course it was dodgy, and only my curiosity prevented the fraud going any further using my address.

The dealership responsible was very keen to get the logbook back, they never did, it was sent to the DVLA with a covering letter, they probably couldn't care less either.

 

It's not what you tell 'em that counts, it's how you tell 'em

[palomino]

Wait a bit here ..

 

As it happens Mr Bloody Know it all... Don't you DARE suggest I have opened these Letters out of Curiosity, I have been worried sick... I have lost sleep AND Plus my appetite ..worrying about My eldest Son.. and when I receive threatening phone calls and Continuous letters coming through my letterbox ,YES i Have a right to find out about it! Do you live on the same Planet as me??

 

I have a right to investigate anything that threatens my familys home..

 

I have sent Umpteen letters back, that is my point! I am fed up with the worry of it all and yet I come on here for advice and get Total Bollox advice from the likes of you.

 

Aghh..You should feel ashamed of yourself, what you doing on here? Your no help at all? Holier than thou springs to mind?

 

Sadly, I'm not ' Mr Bloody Know it all'. Wish I was.

 

I've spent more than 2 1/2 years and counting going through this sort of trouble so I have some idea of the feelings you're experiencing.

 

Your posts suggest you are very stressed and therefore volatile. I know the feeling very well as I went through this myself and had to have treatment for depression. In that context I was trying to separate facts from opinions and feelings. You may have a moral right to know why you address is being used but you have to sit back and dispassionately assess what can be done. Remember the old adage : revenge is a dish best eaten cold.

 

As for 'Total Bollox' then you are perfectly entitled your views - and I would even defend your right to hold them. People make comments and others respond : sometimes there's a mismatch somewhere.

 

As for not caring, I think you are little off track here. I do care, and quite a lot. Sometimes I can even help as others here will testify.

In all cases though I try and comment without taking an emotional standpoint (although I can do emotion if you wish:)).