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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Argos Extra

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Argos Extra Extra good service

Published by reduk054

13th November 2007

icon1.gif Argos Extra

Such good customer service as the service that I received on Sunday does not happen often, and when it does, it needs to be recognised, and sung from the roof tops!

Argos Extra local store were amazing. I am shocked about just how helpful they were! And it wasnt as if I was even spending a whole load of money!

I hope that the manager acts upon my thank you letter by congratulating the staff involved.

Really really impressed!




By barracad on 13th November 2007, 21:17

icon1.gif Re: Argos Extra

What happened?





By reduk054 on 13th November 2007, 21:26

icon1.gif Re: Argos Extra

Ahh yes baccarad - that could be helpful for others!


Had been on-line and noticed a deal for christmas presents (sorry better not specify incase little eyes notice!), and Argos has a great deal, so reserved everything for collection in store. When I got to the pay point with my reference number, the price differed to my online quote. The cash desk lady asked for assistance, which came immediately (even though the store was sooooo busy!) and the customer helper (not sure of proper job title) spent the next half an hour working out an even better deal and made sure that we got the maximum gift vouchers (another in-store promotion). I cannot describe just how hard she worked on our behalf, and went over and above the call of duty.

Result, two potentially ecstatic children on Christmas day.

2) Parents with more money to spend on presents

3) gift vouchers

4) my confidence in high street customer services restored!






By reduk054 on 28th November 2007, 22:25

icon1.gif Re: Argos Extra

Just a quick update, received a personal letter from the store manager, who aknowledged my thanks, and has shown my letter to the staff member involved, and thanked me, as people often do not tell him if they have done a good job! So I am really pleased again.




By nuttysquirel on 14th January 2009, 14:01

icon1.gif Re: Argos Extra

Nice one - Argos extra are normally very helpful to me smile.gif





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