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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car Accident Claims - Burden of proof


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The burden of proof in any case is with the CLAIMANT - "innocent until proven guilty" but the burden is less than in criminal cases, being "on balance of probabilities" rather than "beyond reasonable doubt".

 

There are occasions where it may appear that the defendant may have to prove innocence such as if they run into the rear of another vehicle, they might have to prove that they were caused to swerve into that lane by another car, but on the whole the principle above should apply.

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I am not a solicitor, but with certain exceptions (and this is not one of them) it is always upto the plaintiff or claimant to prove their case agains the defendant.

 

As I said earlier, there may be circumstances where there is a general acceptance that the defendant is liable, such as a rear end collision, where the burden of proof would fall on the defendant to prove his innocence but in general that is not the case.

 

Without knowing the precise circumstances it is difficult to advise but in tort the general routine is that the claimant has to prove the following.

 

1 that the defendant owed a duty of care both in law and in the facts of the case

2 that the defendant breached that duty of care.

3 that the breach caused the claimant forseeable losses

4 and that losses were not too remote from the breach.

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It sounds here like you have shot yourselves in the foot.

 

If you have allowed a 50:50 to go through then you have accepted 50% of the blame.

 

Having done that you are now responsible for 50% of the total losses as a result of the accident, and since their losses were greater than yours (in that they hired a car) you have to pay towards it.

 

I dont understand why you would do this.

 

What were the circumstances of the accident?

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First of all the car hire that is stated on your policy I suspect would be the amount that DL would pay for YOU to hire a car in the event that your car was out of action following an accident (that you were responsible for).

 

It sounds very much like you have been stitched up by the other party and DL here.

 

DL, as a cost saving exercise wil always take the path of least resistance, and since they are BOTH your insurers they do not want to incur any legal charges.

 

Since the 3rd party seems to have put in claims for Hire car amongst other things, and you appear to have been reasonable - It would seem they have the opinion that they just quietly pay the claims, and you will not kick up a fuss.

 

At this stage I dont see how you can benefit from kicking up a fuss anyway, any loss of NCB will still apply.

 

For future reference - NEVER let your insurance company dictate your legal representation (dont even bother paying for legal expense cover - it is not worth it) always instruct an independant solicitor (especially if Personal Injury has occurred).

 

I have to say i would put this episode down to experience.

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