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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Should i just pay this amount each month or ask them again for the CCA?

 

Neither.

 

As they have not complied with your CCA request made in October they have no right to be asking you for money. Sending a further CCA request would simply be a waste of time and money.

 

Thanks for the compliment twofoot. In this case, I can't possibly improve on the letter which fedup74 has posted.

 

The only slight correction which should be made is to some of the points of the Consumer Credit Act. Points 77(1) and 77(6) relate to fixed sum credit and not to a running account like a credit card, so they should really be replaced by 78(1) and 78(6) respectively.

 

SH

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Are you serious? What kind of pseudo-licitor comes out with crap like "plead guilty"?

 

If this pathetic caricature of a solicitor had actually bothered to read a layman's book on the Small Claims Track of the County Court, he/she/it would have noticed that one of the first points mentioned is that no-one is "innocent" or "guilty" of anything. This is a civil court which asesses whether or not a defendant is indebted to a claimant, and to what extent, and makes a judgment based on these issues. It is not a criminal court finding people innocent or guilty of committing crimes.

 

I pronounce this idiot "Not Guilty" of being a solicitor. With this degree of incompetence he/she/it should be getting a job with Bryan Carter.

 

Offering a token payment is irrelevant. If you have made a legitimate CCA request, and they are in default of it, they are not entitled to enforce the alleged debt until they have complied with your request.

 

If they comply with the request, but what they produce is unenforceable, then they will not be able to enforce the alleged debt through the courts, and you will still be under no obligation to pay them.

 

SH

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The whole point is that the small claims track of the county court does not find people innocent or guilty of anything. If you go in to a small claims hearing "pleading guilty" the judge will think you are taking the wee.

 

This idiot pseudo-licitor needs to get a job where they can do less damage, like sweeping the streets.

 

You do need to get your banking away from the NastyWest otherwise you will be in trouble. Have you tried the Co-op Cashminder account?

 

The alleged debt may well be passed on. They often are. As long as one set of monkeys has defaulted on a CCA request, the rest can just be given the "bemused" letter.

 

SH

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