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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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If you seriously want to quit smoking ...


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Hi,

 

I agree with the willpower. I have been smokefree for 7 years now after starting at 11.

 

One thing that was different this time though was the amount of work I did before i stopped. in the past I had picked a date, thrown all the cigs, lighters and ashtrays away and tried to force myself to stop not really knowing why i smoked in the first place. what I mean is i always believed what I had been told about smoking and quitting but that is just one side of the argument, the tobacco and pharmacutical side.

 

I needed to look at why I smoked, what did I get from it and what a cigarette ACTUALLY did. once I had both sides of the argument then i could make an informed decision.

 

Willpower is a starnge thing. I like to think of ot as the Angel and the Devil sat on your shoulders. The Angel telling you "stop, it is killing you, you smell and you are spending a fortune" and the devil telling me "you dont want to stop, if you just quit how will you cope with difficult situations, how will you feel normal again without a cigarette" and do you know the devil was always the loudest

 

That was until I made them both agree. Then I could use my willpower to do what I wanted rather than this internal conflict going on inside me.

 

If you think of it like a seatbelt. If you lean forward too quickly while wearing a seatbelt it will lock. No matter how hard you try to move forward after it locks, it will not move. If you spent all your energy trying to move it you would get exhausted in the end and just stop trying. Well guess what. if you lean BACK slighltly the seatbelt will release and you can move effortlessly forward.

 

The same applies to stopping smoking. use the willpower in the same direction with the strategies to cope with anxiety and stress and you will move forward without effort.

 

I had never before since the age of 11 wanted or needed a coping strategy for stress and anxiety, why would I when I had cigarettes that would appear to do it for me. Learning new techniques allowed me to do what normal non smokers do when the feel stressed or in a difficult situation. Deal with it. not run away and give all the responsibility to a bunch of dried out leaves rolled in paper (oh and I found out there is no magic dust in tobacco - it is just dead leaves)

 

Someone mentioned deep breathing. Sounds simple but it is one of the most effective ways to cope with stress and anxiety. You may think that sounds silly. "i know how to breath" but doing it correctly makes all the difference

 

try this

 

Place your tongue on the roof of you mouth.

Then breath in deeply through your nose until you lower tummy starts to rise.

Then blow out through your mouth as if you were blowing a balloon up

Make sure it takes longer to breath out than in (good way is 7-11 - breath in to the count of 7 and out to the count of 11)

Repeat until you feel your shoulders start to drop.

 

Once you have mastered this you can then start to say a word in your mind on the outward breaths. for intance I use the word CALM. I just repeat it over and over in my mind as I breath out. Eventually your body will start to remember how you felt when you said your word. Soon you will be able to just say the word in your mind and your body will react by relaxing without even doing the breathes.

 

It is the reverse of what your body is doing when you subconcioussly think about smoking. whenyou get into a situation the first thing your mind will think is smoking will help. And your body will start to remember how you feel when you want a cigarette. the shoulders and face will tighten up, there will be a hollow empty feeling in your stomach and the fight or flight reaction will be triggered. The only way to switch this off will be to deal with the situation or run away. 9 times out of 10 a smoker will run away i.e smoke.

 

I hope this helps

 

Ian

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Hi,

 

No. On previous tries I had all the usual side effects. annoyed at everyone, making excuses to start an argument with someone just so i could have a cigarette and it "not be my fault". However, this time I decided to wait and see what it really felt like without any pre-conceptions. and do you know what it didn't actually feel like anything really. I think in the past I had expected to wake up one day and feel different, like a non-smoker I suppose whereas this time I decided not to wait. I decided it was different from the minute I had my last cigarette. After all the only thing that made me a smoker was the fact that I smoked. As long as I did not light up again I was a non-smoker.

 

I did have some physical side effects. The most pronounced being constipation and broken sleep paterns.

 

I dealt with each situation as it came and coped with it. I stopped giving the repsonsibility to cigarettes and finally grew up.

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I went through many stages of quitting before I finally nailed this last one. I can tell you the diffrence though.

 

In the past i had always blamed everything on quitting, from an aching back to a tooth ache, I soon realised this time though that not everything is to do with quitting. It does tend to overtake your life but these things would have happened wether you quit or not.

 

The second thing is that i thought that I had to somehow exorcise every trigger i had for smoking, for example, i thought I had to deal with friends i had not seen for a long time, I thought that I may feel an emotion I did not feel very often such as deep sadness or euphoria and that these may catch me off guard. The truth however was much simpler. All I had to do was find a way of dealing with feelings of anxiety.

 

There was no other trigger other than anxiety. That knot in the stomach, the tension across the shoulders and into the neck and face, the hollow feeling that seemed to go on forever, That was not a craving but a feeling of anxiety. The thing is it had been hijacked by smoking. So no matter who you are one thing that is certain is that you will feel at some point in the future anxiety. This is the one emotion that keeps us safe, it is instinct. It is there to protect us and cannot be ignored.

 

Try writing down how you feel both emotionally and physically when you really want a cigarette. Those times when someone has said you cannot smoke or when you do not know when you will get another. Write a list.

Then go on google and look at the symptoms of anxiety. I found that there were alot that matched.

 

Thanks

Ian

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