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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi All..taking on MBNA here.......................


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Thanks

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Hi

I joined the forum on 16th July, and sent the DPA letter to MBNA the same day.. I am still waiting for any sort of reply !

I'll keep you posted..they owe me a lot of money.

I fell seriously ill 4 years ago.. they informed me my payment protection (that I had been paying £19 a month for for 2 years was wortless because I was on contracted employment!)

The upshot being they charged me late payment fees, over limit fees and the works each and every month I was in hospital and unable to work..which put payments out off my reach..it just escalated..usual story I guess :sad:

Can anyone point me in the direction of where to go next if I don't hear from them witihn the 40 days ?

 

Cheers! Robert ;)

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Hi there and welcome!

 

16th of July huh!! You are keen to get results! Only kidding!:D

 

You can telephone to chase up DPAs, I did with my claim against NW and it worked v well. But otherwise you will have to be patient. There are procedures to follow IF they dont respond within 40 days, you can read about that in the templates section and the FAQs. Its worth spending at least 2-3 days REALLY reading as much as you can, you'll feel much more confident and certain of the process.

Look on the MBNA forum and post a thread to let everyone know how you are doing.

BTW My sister had 2 yrs worth of payment protection refunded by LLoyds. Did they mis sell it to you?

Good luck

kate

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Can you please start your own thread in the MBNA forum Robert this is just a welcome to newbies page

Thanks

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Hi, Just wanted to let you know that I used the template letter on here to claim back charges imposed by Virgin(MBNA) on my credit card. Within a month of me sending the initial letter they refunded me £330.00!! I was so chuffed as I had only asked for £250.00!! :p

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