ARC / Trevor Munn

[secretmachines]

hi all, I've seen there are a few mentions of these businesses on here, I hope someone may be able to suggest a next step?

 

my partner has received letters from ARC (Europe) Ltd. and Trevor Munn solicitors, chasing a debt for unpaid gym (David Lloyd) membership.

 

the story is...

 

- she took out a gym membership earlier this year which she would pay monthly by DD

 

- the first payment failed as the gym set up the DD on the wrong date, when there were insufficient funds in her account

 

- when this was discovered, she paid for this 1 month in cash at the gym and asked for the DD to be reset to the correct date... they said ok.

 

- it turns out they didn't do this and the DD failed for a second time, which she only found out about when she went for a session at the gym and was told her membership had been terminated.

 

so we thought no more of it, made sure any DD was then cancelled so they didn't continue to take money after the termination.

 

Last week (a number of months later) she received a letter from ARC Europe, saying she owed £690, "a bad debt passed onto ARC from the gym who have been unable to obtain payment from you"

 

We have never received ANY correspondence from the gym asking for payment! The membership had been terminated.

 

She phoned ARC immediately and said this as a mistake as her membership had been terminated and she would contact the gym... they said ok.

 

Then a week later, received a letter on behalf of ARC from Trevor Munn Solicitors threatening Court action and demanding payment immediately.

[spamheed]

Basically, your partner signed up for a set period membership, they are trying to claim the value of the full fixed term even though that period has not expired yet. I would expect the terms and conditions to include a clause which states something along the lines of, "cancellation of the greement will render you liable for the full amount of the membership."

 

Were there any written communications between your partner and the gym prior to the termination of the membership?

 

were there any communications regarding the failed DD prior to the DCA taking over the account

[secretmachines]

Basically, your partner signed up for a set period membership, they are trying to claim the value of the full fixed term even though that period has not expired yet. I would expect the terms and conditions to include a clause which states something along the lines of, "cancellation of the greement will render you liable for the full amount of the membership."

 

Were there any written communications between your partner and the gym prior to the termination of the membership?

 

were there any communications regarding the failed DD prior to the DCA taking over the account

 

i'll have a look in the small print to see if there is something along those lines.

 

the only written correspondence there has been from the gym prior to the termination, was a letter to say that they had set the incorrect date for the DD (should have been the 1st, they set it for the 10th).

 

when my partner was told the first DD failed, she went into the gym to pay the amount in cash and asked to confirm that the DD would be re-set to the 1st (as agreed on her contract). But it wasn't changed and remained on the 10th and it failed again.

[twofoot]

Suggest you scan the agreement and post it here but rub out any personal details.

[Rayne]

erm.....

[debtsurvivor]

I agree it is really important to check your paperwork my experience with ARC Trevor Munn is that they have been really persistent.