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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Company Has No Grievance Procedure...


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Help

 

I have a contract, issued months after starting, stating that the company does not operate a grievance procedure. I have been dismissed and have a whistle blowing case which I will bring but want to ensure I follow correct process for taking to tribuneral.

 

I am going to write to the Managing Director, who dismissed me, and state my grievance but want to ensure that the content of the letter is appropriate and that I follow the correct process, I would value any comments on letter content below and process to ensure compliance with ACAS process for grievance even if company doesn't wish to or won't follow it;

 

Proposed Letter

 

I am writing to tell you that I wish to raise a grievance.

 

This action is being considered with regard to the following circumstances:

• Dismissal as a result of raising personally with xxxx, the fact that the business was operating and delivering service to large public sector clients using an illegal software suite worth £50k if purchased legally.

• Discrimination based upon my faith and my unwillingness to create untruthful and unsubstantial arguments in the matter of contractors charges and contract commitments.

• Misrepresentation by xxxx during employment, enticement and engagement process and change of employment terms

• Unreasonable behaviour by XXXX & XXXXX

• Enforcement of an employment contract for forced signature which was neither complete, accurate or legally correct.

• The recovery of personal property & expenses from xCompany – specifically .... about £80 worth

• Weeks after having been asked to leave the site to have been threatened with gross misconduct and accused of theft

 

I am entitled to a hearing to discuss and attempt to resolve this matter; also I am entitled, if I wish, to be accompanied by another work colleague or representative of my choosing.

 

Please reply within 14 days of the date of this letter.

 

Yours sincerely

 

xxxxxxxxx

Thanks for any informed comments on letter appropriateness/content & process but I need to get this sent soon.

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If the company does not have a procedure then the statutory procedure applies.

 

There are actually two different procedures: the disciplinary procedure which is employer initiated, and the grievance procedure which is employee initiated.

 

This means that regarding the dismissal, you can't raise a grievance (as the employer-initiated procedure is already in action) but can appeal the decision. For the other issues you should raise a grievance.

 

The only real change you need to make is to change "I wish to raise a grievance" to "I wish to raise a grievance, or appeal, where applicable".

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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Also please remember you only have three months (less one day) to submit ET1, which can be done online. This time limit is extended by a further three months less 1 day if you submit a statutory grievance. If you do submit a grievance, your ET1 cannot be submitted for 28 days after your grievance.

 

If you submit your ET1 early, then you will simply be told to resubmit it later, so no harm done. If you submit it late, then your whole case may be dismissed for being out of time. I know what I would prefer.

 

Get advice from CAB, or your union, or get an employment lawyer. Also good employment law links on LAG website. Good book by Naomi Cunningham and Michael Reed entitled "Employment Law: Tactics and Precedents"

I am not a lawyer, so all my advice is provided on the basis that you will check them with a trained legal professional with legal insurance.:(

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I would start the letter something along lines of

 

Following on from (DATE) where I was dismissed for (XYZ)

 

I wish to formally appeal this decision and raise a stage 1 grievance

 

Take out the bit about it is your right to be represented

 

If it is your intention to take a tribunal claim and the company have not followed statutory procedures, your claim has the potential to be uplifted by up to 50%

 

Do not give them anything at this stage - just outline it is your itention to appeal, details as per your letter

 

Let them respond back to you about right of appeal - they will probably say "we do not have a policy in place therefore you have no right" - in which case you are laughing all the way to the bank

 

Once you put your grievance in your time for taking a claim is extended to 6 months and 1 day from the date of dismissal - keep a tight eye on this deadline and even if your grievance is ongoing - put your claim on in time with a covering letter

 

If you want a more detailed response I would need specifics

 

drop me a line

ccpconsultancy@yahoo.co.uk

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