how to complaint about a dentist ?

[phat256]

hi i have a problem with well my ex-dentist now ! today i rang up to bbok an appointmetn regardign my dentures to my surprise the rather snooty receptionist refued to book my appopintment .

 

when i ask her the reasons she then told me that i had too many cancelled appointment .. so ok good enough reasons you may say !

 

however the thing is that the cancelation were made by them and not from me . this has happened not once but many times and sometimes at very short notice ( such as the afternoon before the appointment !)

 

this is the second time they have done that to us ( me and my other half!) i mean by that removing us from their register without even letting us know in writing. the first time i was angry and went straight to the dentist to which he apologize for the mistake but now the joke is wearing thin this was last year and another time.

 

t when i ask the receptionist which apointment i have apparently cancelled she refused to say it and say to us well" tough luck u could register with an other dentist , good bye !" . iam furious at her attitude and their lack of consistency. i am truly fed up of them and really want to complaint as this dentist was suppsoed to finish a job which he doesn't want to do it now for X, Y or Z reasons ...

[poppynurse]

Put it in writing to the senior partner and the practice manager.

[vexlitigant]

A good old Subject Access request under the data protection act would clarify the accuracy of the records they seem to be relying on to judge your attendance record. I doubt that the records will be at hand or complete though.

 

I'm not sure if the Health care Commission will have a point of view on the practices' methods of managing your care and appointments, but that would only be after contacting their snr partner + practice manager first

 

Just some ideas

Edited December 6, 2008 by vexlitigant
grammar

[phat256]

thank you i will do that as i am a bit disapointed by their level of care to be honest we had so many cancel appointment because the dentist was ill , or wasn't in or has urgent appointment and so forth.

 

anyway thank you very much