HSBC Unfair Charges - Which way to go?

[alanalana]

Hello Lex,

 

 

Hi Alan,

 

I have looked into this a bit further, Johnny is right, the services have no interest unless you daughter is having criminal or bankruptcy action taken against her. (If this was the case it would be me taking the action:eek:) As the bank appear to have accepted that you are handling your daughters affairs in her absence, I feel a court will accept this as long as you have informed them !! I will contact the County Court to point out the issues and see what happens, That is assuming it gets that far, very, very few of the 10,000 people that this site has helped reclaim their charges have ever been near the courtroom steps. Yes and that is a victory for CAG in itself. It is just a shame that there are so few on here. There are others getting help on other forums like MSE but there must be many many more getting no help. Advertising campaign needed me thinks:)

Your doing fine Alan Thank you for the research time and the support it is appreciated.

 

Lex

 

aa

[johnnymitch]

Thanks for the confirmation , Mr Lex ,

 

I think you can probably see your way clearer now aa, keep us posted on how it goes , if you would be so kind.... . Your experience could obviously help others, but as an old PPI veteran , you know that anyway .

 

It is a pity that not more people are around to help , but I don't think anyone goes unanswered on HSBC .........

[moritesc]

Hi there

 

I know this is some time after the original post. I wonder if anyone can help. I have got a list of my bank charges from HSBC and in total this amounts to just over £2000 over an 8 year period mostly for unauthorised overdraft fees and a few unpaid direct debits. Some of the charges for the overdraft fees amount to £150 a time. I was not aware at the time that I could reclaim these and I am currently in a DMP and have been out of work and working on a contract basis on a lot less money than I was on - I wrote to HSBC and asked for the fees to be repaid, they said they would not repay these and sent me information about managing debt. They referred me to the recent court case in 2007 about the legality of the charges and the subsequent outcome in the banks favour. They state that their charges are fair and within their Fair Fees Policy. They state "we do not charge if the increase in borrowing is £10.00 or less. We never charge customers more than the level of the highest excess overdraft during the relevant charging period, rounded down to the nearest £1.00. Only one fee will be applied per day up to a maximum of £150.00 in any one monthly charging period".

 

However, if they are putting charges of up to £150 each month, how is anyone supposed to get out of the mess they are in, these fees, in my case snowballed and added to my financial difficulties.

 

I going to send a complaint form to the FOS and have stated I am willing to file a claim in the court to retrieve this. I have stated my financial hardship and that the fees were the catalyst of the problem as they kept racking up each month, making the situation worse. Is this the right thing to do or should I go straight down the court route? Also, how much will it cost going via the court?

 

Thanks in advance.