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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Redstne evicted us for being 4500 pounds in credit


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I have some info on redstones to pass to you to read off forum - but I am not allowed to pm you so I am trying to think of a way to get the info to you.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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speak to you tomorrow

Edited by jansus

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Did you get my message ?

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Interesting !I think some of the info I have sent you may explain their attitude.And behaviour

 

If you can not be getting your property back I dont think what they are offering is anywhere near enough for all the stress etc you have been through. Its a bit late to be making these offers now dont you think?

 

But I do think you should read the info I have sent you as it may help you make up your mind what to do.

 

Jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Hi guys major update for you.....

 

1...... Redstone rang to offer me "partial settlement" for the goods that were destroyed/disposed of.... which I refused, told em id see them in court....

 

2. ..... Some one claiming to be from redstone rang, after much argument and debate, she finally admitted to being an MD from Skipton Group.... Now why would they be ringin me? She advised "a most generous out of court settlement" they offered me £110k.... Told them politely I did not believe it was a most generous offer and would see them in court on Friday. Before that though I did ask them to put it writing as I want to know what the conditions of any settlement are....

 

3....... My solicitor has agreed to carry this case on as a TEST case, apparently he cannot charge for a test case and it will be entered into his file of never been done before cases. Although Hubby thinks it will make it into all the lawbooks..... we shall see....

 

4....... He believes the above offer is to prevent their name being dragged through the court, as this would in the end damage their credibility, and they need that to carry on making money....So believes it to be a token gesture rather than a most generous offer.

 

Any thoughts on this?

 

 

 

 

 

1) How much do you you think your house is worth now?

2) How much was it a "home" as well that you feel deprived of as a family

3) How much will it cost you to replace all your furniture new?

4) How much stress and worry has this caused you your partner and your children?

5) How much extra has it cost you for travelling around to actually see your children

6) How much have you paid in rent while you have been out of the property

7) How much of your mortgage is costs for all these court cases

8) how long is it going totake to actually unravel what your mortgage debt actually was?

9) /How much have you spent on medication for your stress?

All questions you should be asking yourself.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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I think that just throwing a figure in the air like that was not very professional of them - You should really be given a breakdown of what the property is worth less motgage etc plus furniture plus compensation.

 

But more than that do you want to see justice for others that may be treated in the same way???

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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how many pages jan?

 

Think I have finished sending info - explains a lot .

 

Let me know when you have read emails

 

thanks

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Also

 

I would point out that you will somehow have to "clear " your name in all respects. No doubt they will have ruined your credit record and what if you have problems obtaining a mortgage in the future?

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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I would work on the basis as a starter of 137000 less 67000 =70000 as a start figure plus furniture plus compensation plus ALL costs for purchasing a new home which are considerable. Plus rent while you are looking etc etc.

 

I have just sent you a new email - hows the reading going?

 

 

Oh yes and how about the mtg arrangement fee you paid which I am sure you never would have parted with if you had realised what type of lending company Redstone realy are?

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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I would add the amount you paid the broker to the amount of your claim against Redstone, along with all your other costs.

 

Like many people I have been watching your thread and just want to say you have my full support - and whatever help I can give you.

 

 

Yes that is what I meant - include it in your "ideal figure"8)

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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As a possession case and having all the furniture ripped out would devalue it anyway so I would still stick at the 137 for now . After all you never wanted to sell anyway did you?:mad:

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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But they have not clarified whether this takes into account all the furniture they have "destroyed " as well.

 

I think when they offer has been clarified in writing andthe poster has confirmation about the default then it can be considered in more detail.

 

Lets see what the solicitor advises when he sees all the info.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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There is a possibility there may be no more posts on this thread - and as it has gone quiet I suspect maybe an out of court settlement may have happened or perhaps the poster does not want to "show their hand".

 

 

But whatever happens lets hope its good news for a change.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Just a quick note to confirm this case has been totally settled out of court to the posters satisfaction. There were certain conditions attached so that is all I am allowed to say.

 

But it looks like the poster will be having a relaxed christmas and be looking forward to finding a new home in the near future.

  • Haha 1

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Ahh

 

But as we have seen today with another case - these lenders may at last be getting the message so may be not all is lost.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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  • 4 weeks later...

I am afraid that part of the "settlement" was that the poster was not allowed to post on this thread again.

 

As far as I understand they did not get the house back but were very adequately compensated and have enough funds to completely start afresh and have all the incorrect info removed from their credit file.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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  • 3 months later...

I am really sorry to hear things were not settled as promised - and I agree you need the barrister to get the compensation you were entitled to.

 

But glad your family is back with you:)

 

I dont think I have ever seen a case like yours it is really a disgrace to the Financial Industry and also the Solicitors - who I believe act for A&L as well as I recall complaining about them.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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How did you know that Redstone tried to transfer the money but did not honour the transfer - what was the evidence?

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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A definite evidence of intention to pay then - so legally I can not see they have a leg to stand on . So what was their reply when asked why the transfer did not complete.

 

Are they in financial trouble generally do you think? I bet you really want to get this sorted extremely urgently .

 

Have court papers been issued against them ? Or a letter confirming that you intend to take legal action?

 

I dont know how you have managed with all of this - It must make you so angry which is stressfull in itself.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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I agree court action continues until the money is in your account - as long as they know that perhaps they will stop playing games.

 

They dont have to be nice - just pay up what they promised - plus your costs or else it looks like you will have your day in court

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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