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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car Hire Purchase Agreement Question


andrew1
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Hi Andrew-long time since we last spoke- I am pleased to see you are still here.

While BFD is quite right, bear in mind that many companies totally ignore the law and will often repossess regardless of the legal situation. In the light of what you have said about two defaults and only two payments missed, your friend might be in danger of losing the car, so they should keep it well hidden when not in use and the doors locked while driving.

Probably doubtful if either default is legal-have you seen them?

 

Regards Cynthia.

 

To all readers of this post except Andrew, my name is not Cynthia -that name is just a private thing between Andrew and myself.

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As he has paid over half, he has a choice.

He can either hand back the car voluntarily amd have no further payments to make [except the outstanding payments and if there is no damage to the car], or he can keep the car as long as he keeps making the payments.

If he wants to keep the car he is best to contact the lender and make an arrangement to bring the payments up to date. At the same time it might be advisable to point out that to recover the car would require a Court Order, just so they know that your friend knows the situation.

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Ideally the best thing that could happen would be for the bailiffs to repossess the car. As he has paid more than half, it should require a Court Order and that would not be granted whilst they are in breach of the CCA. So your friend would get all the payments back plus probably some sort of compensation for his out of pocket expenses after the repo. So best leave the car on his drive way.:D

 

If he doesn't want that to happen then he can do as you suggest. Best to contact the company though and tell them that the lack of the executed document makes the contract unenforceable but as he wishes to carry on using the car, he will continue to make the payments. But point out that in breach of the Act, they cannot pursue him -ie repo the car.

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Andrew, there seems no doubt as to the facts of the case. But your friend will need to look realistically at what he wants to get.

 

Obviously, a complete refund of all payments made less any arrears.

Compensation may pose problems. The Judge should have no latitude in

allowing the refund, though it may go against his sense of fairness. To claim too much in compensation may really offend his code of Justice.

 

You may have to point out to the Judge that not only did the Company not have the right to repossess the vehicle, they should not have disposed of the car either. And then to compound their errors in Law, they then pursued your friend for the outstanding balance. Even now, almost two years later, they still appear reluctant to admit they are in the wrong, piling extra pressure

and expenses on your friend.

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First thing should be that the Court costs are non negotiable. They took your friend to Court when they were in breach of a Court Order. Your friend was the aggrieved person who did have a case for going to Court not them.

 

I suppose under Common Law the ideal would be to return the car, pay YF some compensation and carry on from there. In other words to put YF back to the position they were in before the hire company breach.

 

As that is not possible, then a refund of all premiums paid to date, plus compensation for putting them through all the hassle of taking the car and them to Court. Plus out of pocket expenses as a result of not having the car. Plus the difference between the cost of the car that he bought then and how much one will cost now. Plus Court costs. That would be a minimum.

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On the other hand she could be playing a more crafty game. By delaying things she may be hoping that YF will crumble and agree to accept a lesser amount.

Just in case, might be an idea to let the Judge know she is deliberately stalling to put pressure on your friend, while at the same time disrespecting the Judge and Court.

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