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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pre-notified charges hsbc


confused009
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hi confused

welcome to the forum.

it's been awhile since i've welcomed a newbie - but i'm sure you'll get a lot of help along the way - you've come to the right place.

 

firstly, let me say that you will need to read through this link to get a feel for the reclaiming process

FAQs :::::::::::::::::::::::::- PLEASE READ THESE FIRST!!! -:::::::::::::::::

and further down that page is this: Sticky: Guide To Reclaiming Bank Charges - April 2008 - draft

 

 

yes, it looks as if you are getting a bank charge. as for the overdraft, it will have been in the fine print when you opened the account and let me tell you how dear old hsbc has operated in the past - just so you are in the know..

your overdraft (at whatever level it is £100, £500, whatever), once you have gone over a good few times, a kindly person will ring you and say to you that you seem to be having a little trouble with that amount - wouldn't it be better if they raised the bar a little to give you some breathing space. and so it goes, each time you say yes, you are deeper in debt and more in their grasp - until they will ultimately offer you a loan to pay off your overdraft and start with a clean slate -

the managed loan is something to be avoided - don't do it.

you are in the very early stages of this one sided game and it is much easier to get out of it now than to get sucked in.

i'd say - get out of the situation if you can. perhaps they will let you have a no overdraft account - or perhaps they will say they can't do that.

if you are very good with your money and don't intend to go over your limit again - then fine, stick with the overdraft, pay off this charge and don't do it again. some people aren't as good at keeping track - so they need the overdraft - but remember - the overdraft is their money - they are loaning it to you for a short time - and eventually it will need to be paid back, so keeping it low is to your advantage.

i'd normally not go into so much detail - but most people on this site are way, way beyond the beginning stages of having one fee charged and i think it would be sooooo much better for you to nip it now rather than get into the sticky mess that comes from going over your overdraft.

and to that end - one more little bit of information.

if this is the very, very first time you've gone over and incurred a charge - it would be worth your time to go into the bank and talk to someone - tell them how this is all new to you and you don't intend to ever do it again.

ask them in a very polite manner to reverse that charge and let them know that you understand that should it ever happen again - they are well within their rights to charge you - but, you've a very good chance of getting that first charge reversed. if the first person you ask doesn't help - ask politely to see their supervisor and politely ask again.

also, i heard on the news that the student loan people were backed up and many students hadn't yet received money that was expected -

if this happens to be the case - tell the bank and again, i'm sure they will let it go this once.

 

 

just as an aside - my son at 18 got involved as above and the end result was reclaiming over £2,000 in charges a couple of years ago. it is a much longer process now because of the court case. but the end result was, he left hsbc and took out a halifax basic account because it wouldn't allow overdrafts. several banks offer a no frills account - his pay goes in and he has a card and gets it out and that's the end of their association.

it's not for everyone - but it has it's uses. if you are interested, i'll find the link that explained it.

 

good luck

and i'm sure you'll get a couple of other responses

 

you aren't alone

we've all been there in one way or another but i still think you are at the earliest stages of this problem and as such it would be easier to get out of the problem than to let it get worse.

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hi auds, how the heck are you - still working on that typing course i see!!!

confused009 - you have any more questions, you pop right back here - you've just heard from 4 of the smartest people i know! lol....

we're a hoot - with the combined age of about 562! and iq about the same!!!

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in case anyone is interested - this is a little gem of a link:

http://www.moneymadeclear.fsa.gov.uk...k_accounts.pdf

 

you can look at the various basic bank accounts on offer and pick one to suit (as i said above - my son picked the halifax one with no overdraft available).......it's all explained on the link and no bank willl advertise these accounts as they don't make money out of them - you have to ask - and in fact for the halifax one he had to apply in writing - won't even do them at a branch - but he's had no trouble with it and had it now for several months.

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  • 6 months later...

hi cadwern

welcome to the forum.....

i see you are a graduate of the audreygreeneyes school of typing (hope you've got a sense of humour - you'll need it to deal with the banks and us! - lol)

if you've found this thread - then you've seen the advice given to confused009 up near the top of this page -

same still goes.....

in fact - these charges are the very same charges that we have been fighting for awhile now - and they are the subject of a court battle at the moment. prior to the court case - many of us simply asked for our charges to be returned plus interest and either the banks did or did not return them - when they didn't - we put in a court claim and they would wait and we would wait and just before it got to a court case - they would give the charges plus interest back. they finally got tired of the game and decided to let the courts decide if these charges are fair or not.

all the cases that hadn't be paid out and hadn't gone to court and all the cases that have since been filed are now in a holding pattern waiting for the court decision.

but the game is the same - you make a list of the charges, ask for them back, say you will file a claim and then you file the claim. all very straight forward - all the advice, letters, procedures you need are found in the notes linked above.

my only other advice would be to start your own thread the next time you want to write in - this is for a very good reason.

you will be in the forum to get the best advice for you - so go to the forum for your bank and press the new thread button near the top

here is the one for hsbc newthread.gif

having your own thread will help us to help you - all your story and info will be in one place instead of scattered all through other people's info.

 

by all means feel free to comment on others threads but for advice and your own claim - start your own thread.

 

again, welcome and believe me, we all fee the same about banks, bankers and their unfair charges.

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