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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Me Vs DCA


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Hi,

 

A well known DCA wrote to me a month ago claiming that i owe £10k for a bank account I do not know about.

 

So i sent back a CCA request letter with £1 Postal order (3rd Sept), asking them to substantiate their claim etc, and stating that i do not acknowledge the debt. They sent back a standardised letter (8th Sept)saying they will request a copy of the agreement from their client and that copy statements are £10 etc....

 

I hear nothing again, until i see on my credit file 'DEFAULT' placed on 28th Sep 2008 by this DCA, for account detaulted on 1st sept 2003. But i have received no default notice for this and never heard anything from the supposed original lender all these years.

 

And today 30th Sept i receive a letter from this DCA saying the contents of my letter have been noted and to contact their office to discuss matters.. (???)

 

So firstly i have no CCA paperwork from them, no default notice (and of course they knew my correct address),I have disputed the debt yet they have placed a default..

 

Where do i stand and how is best to proceed?

 

Many thanks,

 

Belle

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You should send them the 'prove it' letter courtesy of CB:

 

Dear Sir/Madam

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I/we look forward to your reply.

 

Yours faithfully

 

Amend to suit, do not sign, print your name, send recorded and keep a copy with your postal receipt.

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I would write back to them entitled LETTER BEFORE ACTION

 

Explain that you have never had a bank account and that you have noticed that they have defaulted your account, without providing any evidence that the debt is in fact yours !!! And if they do not remove the default immediately you will have no hesitation in taking them to court. Tell them that you are charging them £30 for each letter you have to write to them...

Edited by 42man
spelling !!
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Many thanks for speedy replies..

 

42Man - sounds good, do u know what legislation i can include to back this up - i.e. what they have breached etc. and i presume they are not legally entitled to place a default :

A) after I have disputed the account

B) they have failed to provide CCA paperwork

c)without issuing a default notice

 

Am i correct in presuming the above? just need to back up with all legislation etc.

 

should i wait until the CCA request time limit is up - at the moment they are in default but the 30 days is not up yet..

 

Thank you

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At this stage I wouldn't even quote legislation.....say that as this debt is not yours, and their default has stopped you from getting a mortgage and that their action is unlawful and you will have no choice in taking this to court if the default is not removed immediately...

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As usual.. a DCA that doesn't understand the law. What a surprise.

Which DCA are we talking about?

 

Hope you didn't call them.. only in writing so you have a paper trail.

 

I would write a final letter stating they have not validated the alleged debt, that the default has been placed on your file is totally incorrect as you didn't receive a default notice and in any case this alleged account isn't even yours and give them 7 days to confirm their mistake or you will report them to Trading Standards.

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

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Everybody got in before me lol I've got to be faster with my fingers! :)

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

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Which DCA is this Belle ?

 

The DCA is 1ST CREDIT

 

This is what i would like to to now - issue a 'LETTER BEFORE ACTION' and strat legal proceedings against 1st Credit and it's directors for unlawful data processing. (placing default when the alleged debt is in dispute)

 

I do not want them to have opportunities to go round in circles.

 

How should i best go about taking them to court to get the default removed?

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