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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Workplace appeals


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Hi,

Here's an interesting one.

I had a complaint made against me which resulted in me receiving a verbal warning that stays on my file for 6 months. It's little more than a slap on the wrist but quite honestly I didn't do what I was accused of so I appealed.

 

I have requested additional documents from the other side to use in my defence. As yet I have not recieved anything and the clock is ticking.

My employers procedure clearly states timeframes for all parts of the process. It doesn't say what the consequences of NOT doing things in the prescribed time. If the docs don't arrive in the next 3 days they are out of time under their own rules. If it was a court of law it would no doubt be thrown out but I'm unsure what to do if the documents don't arrive.

 

Any ideas?

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In reality, not a lot. ACAS issues guidelines for disciplinary and grievance procedures but these are not 'laws' as such. There is the issue that if published in the company handbook it forms a part of your contract and the employer is therefore in breach, but how realistic would it be to take them to an ET for a ruling?

 

Better to raise a formal grievance that despite the company having clear guidelines and timescales for resolution of workplace disputes and disciplinary appeals you are disappointed not to have received the information which you requested. Ask that this be provided or your grievance escalated in line with their published timescale.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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Thanks for that. Pretty much what I thought. Whilst it's only sort of related this is one of numerous complaints of inaccuracy, lies and downright inability of my so called line manager to his job.

 

I've got the Union on side so I'll get it sorted one way or another. Just wanted a second opinion so to speak.

 

Thanks again

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Pleasure. Let the Union do the donkeywork and just keep at them. Of course if the fact of having an unproven disciplinary matter on record caused you to miss out on another job it would be different altogether....

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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If I have been helpful in any way - please feel free to click on the STAR to the left!

 

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