bright house like for like replacement

[mickus]

:mad:About 18 months ago i bought a Samsung 32 inch lcd tv, I took out cover which i thought was a to make sure that if anything went wrong that it would cover me.

Then a mark apeared on the screen, so i phoned Bright House and they sent someone out to have a look and they took the tv away. They left me a Philips tv to watch in the mean time, with the wrong remote so i could not retune so only had 7 channels. This went on for 6 weeks being told that they had to send it to two places... so i kept paying for it.

And 2 weeks later it came back with the mark gone so i thought ok took its time but then two days later mark came back on the screen. I phoned them up again and the bloke came again to look at it and said to me its no good we will have to get you a replacement. I thought troubles over till he told me that they would replace it with a tv of same age and condition ......wtf........ extra cover for what? The manager says like for like so after really getting ****ed off with them i had no choice but to accept this so i waited to hear from them to tell me when i would get this tv. Months past no word, still paying for the tv. Then i went into the shop and asked manager and he said i forgot about it will get on to it straight away. So he phoned me up saying cant get you a Samsung but we have a Philps tv i said no way i payed for a Samsung and that is what i want! So he said i will have to ring up area manager to get a new tv,so he rings up and says it is ok to give him a new tv.

So i thinks thank god this is sorted he said we will have it for you next week Waited still no tv, and then he phones me and says we have found you a replacement talk about messing me about so he says to me phone me monday and i will give you a date for when it will come, as he is going away on hoilday. So i phoned him Monday and he says still dont know but i will defo have it with you this week.

He is now on hoilday and no tv,so i rang up today and spoke too someone else and they looked into my details and said there is nothing on your file about getting a new tv. Nothing has been update since you had the mark fixed.

That is it i am not paying anymore! I have phoned up head office and waiting to speak to the bloke at the top and im going to take legal action against them this has been going on since March its now September so i have been treat like crap and is very ****ed off.......................:mad::mad:

 

 

anyone else had the same problem with brighthouse blackburn store

Edited September 3, 2008 by mickus

[KER]

Bloomin heck, could you possibly put some paragraphs in and full stops or something... it's really really difficult to read at present!

[mickus]

Sorry about that i was mad as hell when i wrote it ,should be better now !!!!!!!!!!!!!!!:-?

[Lefty]

Hi there

All the problems you have had with BrightHouse are because you agreed to accept "like for like" replacements when you signed for their Optional Service Cover.

You should CANCEL your Optional Service Cover policy at once, and invoke the power of the SUPPLY OF GOODS (IMPLIED TERMS) ACT 1973.

You will find all the information you require in our BrightHouse factsheet HERE

Hope this helps.

Cheers

Lefty