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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Swift Advances. Secured Loan Charges reclaim


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Good luck everyone, without this website But if it were not for the likes of Sparkie, we would have no hope, its about time good people like them were able to have their say, if we depended on government or local political representatives we would get nowhere. Hopefully we will beat them and have a party, or two even! :)

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I well understand where you are coming from. It was me that started this thread and even Bob the Bank Buster, something of an expert would not take my case on. There are firms who can absorb the risk factor and I have gone through one of them. The thread, has however shown people more about Swift as a body. A difficult body at that but don't give up hope until you have explored all the avenues, this thread will help you to access.

 

well done you have no idea what help you have been, perhaps we can all club together to get someone to fight our cases????

pick up a penquin two systems for the price of one:?:

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A late developemnt n my friends case with Swift as you know they applied for possession of my friends house, but they contested it and put in a counter claim and challenged their agreement under the New Consumer Credit Act 2006 and section 140 unfair relations ....the trial is set for next thursday, Swift have made a part 36 offer to waive the brokers fees to cancel the proceedings that is alleged to be part of the agreement....no offer to pay their costs to date nor any other compensation ..........it looks like they are are going to reject the offer and take Swift on in Court.

 

 

Keep you all updated.

 

sparkie

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Best of luck to your friends Sparkie. Swift are absolute Blighters and no mean feat. With current opinion on the side of keeping people housed, despite mortgage difficulties, I am optimistic.

 

HI mate

 

What I have pointed out to them is that the terms and conditions do not allow Swift to unilaterally alter the agreement and by attempting to remove the fees etc from the agreement they will void it the brokers fees etc are part of the agreement.:D:D

They are trying to alter it outside the terms and conditions, a complete and utter breach of it.

 

sparkie

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HI mate

 

What I have pointed out to them is that the terms and conditions do not allow Swift to unilaterally alter the agreement and by attempting to remove the fees etc from the agreement they will void it the brokers fees etc are part of the agreement.:D:D

They are trying to alter it outside the terms and conditions, a complete and utter breach of it.

 

sparkie

 

IS it likely the judge will accept that as an argument and do something about it?

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Yes, I thought if anyone with any contract, breaches part of it then the whole agrement becomes void.

 

 

I agree overdone it throws all the monthly calculations out the figures would have to reworked too much would have to be changed the agreement, would have to be declared be void and I think a judge will smack Swifts hand for trying such a tactic.

This is much more than a mere breach it is trying to alter it without any power to do so.

 

 

sparkie

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Yes, I thought if anyone with any contract, breaches part of it then the whole agreement becomes void.

 

..but isn't it a breach to stop paying the monthly payments? that doesn't render the contract or agreement void does it? - what is the difference here?

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..but isn't it a breach to stop paying the monthly payments? that doesn't render the contract or agreement void does it? - what is the difference here?

 

 

Nothing at all ...that is why they apply for a possesion order....unless the breach is rectified by catching up with the paymenst its broken..... (in breach) that's it they apply the land charge part of that agreement and go for your house.

 

sparkie

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Also, it is interesting to note, the contracts actually have default clauses written in as part of the contract. These clauses normally specify what consequences happen on default.

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Has anyone had an interest rate cut notification from Swift at all???

 

Very strange how quick the are in increasing the rate to "cover the cost of their borrowing" when the interest rate is the lowest it has been for 10 years and no one has received a cut from them...........that must considered an "unfair relationship" action and an abuse of position and power .....all Swift customers should consider that major fact

 

sparkie

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They don't know themselves whether they abide by Libor or Bank Of England rate....I know they made some staff redundant earlier this year....I doubt if they are doing much new business Sparks...

 

 

Hi 42man

My friends have a letter confirming they use the LIBOR rate.

 

sparkie

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Libor rate is well down now !!!! I think some pressure needs applying....although they say they 'adjust' rate changes, I don't think it is contractual ? and I presume they are under no obligation to reduce.....

 

They state quite clearly in their terms and conditions that they adjust the interest rate to "REFLECT" the cost of their borrowing.....it therefore must follow the cost borrowing MUST have gone down so ...the rate they charge MUST logically come down.

But then when are these sharks logical???:grin:

 

sparkie

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The Firm advocating on my behalf for getting my loan charges back from Swift have written today.

 

Dear Overdone,

I must regrettably inform you that the Swift Group has not seen fit to act reasonably in this case and it seems that no reasonable offers are going to be made.

 

It is my recommendation that I make a formal application to the Financial Ombudsman Service who has the power to investigate your complaint and make a ruling in your favour. Given their status it is highly probable that swift group will try to make offers to settle the dispute once the case has been referred.

 

The FOS was set up by parliament to investigate complaints as independent experts. It considers complaints about a wide range of financial matters from insurance and mortgages to investments and bank accounts. They are completely independent and impartial just as a judge would be if a case went to court.

 

The real advantage of the FOS is that any ruling it makes is binding on the bank but not on you. Therefore, in the unlikely event that they do not help resolve this dispute we can still issue a claim in the county court on your behalf.

 

Please kindly confirm that you are happy for me to refer your case by completing and signing the attached form and returning it in the pre paid envelope provided. I have marked the relevent sections that need completion. I will refer the matter immediately on receipt and update you regularly thereafter.

 

yours sincerely

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Good ole Swift,

Send a further letter to the OFT and attach a copy of this letter, this will show the OFT, that an impartial third party has stated they are of the opinion that Swift are acting unreasonable ....and that a big bullet to the cause against Swift, for abusing their position of power.

 

sparkie

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The Ombudsman complaint was finalised with some details I had to fill in and,I returned today to the firm. There is a time limit for the Ombudsman to handle a complaint, but it did not say on the form, when it is. I have a letter from Swift saying, previously, I could not go through the Financial Ombudsman because it was an unregulated agreement. I understand that has changed now.

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The Ombudsman complaint was finalised with some details I had to fill in and,I returned today to the firm. There is a time limit for the Ombudsman to handle a complaint, but it did not say on the form, when it is. I have a letter from Swift saying, previously, I could not go through the Financial Ombudsman because it was an unregulated agreement. I understand that has changed now.

 

 

All Swifts "unregulated" agreements are now regulated ....that is where they are going to come unstuck with all those now.

 

sparkie

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