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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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, they are not obliged to keep records indefinatley, and that due to a change in their archiving procedures, it was unable to locate a true copy of the legal agreement relating to the account. so they provided a re-constituted template of the loan agreement which related to a standard homeowner agreement, as such the address on the information was fictitious? no signatures either. and are saying that I am liable for the debt?

 

Despite judge Waksman giving these odious companies extraordinary priviledges in respect of reconstituting agreements he did at least quite clearly state that any such reconsituted agreement should be accurate and a fictitious address makes this recon agreement not only wholly worthless but possibly fraudulent.

 

There is in my mind a clear difference between a genuine attempt at reconstituting an agreement and a fraudulent attempt. It might be worthwhile contacting your local police force and informing them that a company is trying to get you to pay them £30,000 on the back of some obviously forged documents.

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As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

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It might also be worthwhile to write back to the OC enclosing both a copy of this dodgy agreement and a statement of truth for them to sign to the effect that this document is a true reconstitution of the original document. Tell them it looks nothing like anything you might have signed.

 

The OFt will probably be interested in this now as it is clearly a deceptive and therefore "Unfair business practice".

As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

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Just write to tell them you are slightly concerned that the document they've issued bears no resemblance to any other document you hold or can remember signing yet the DCA are attempting to force you into payment on the back of this document. Could they kindly confirm by a statement of truth from an officer of the bank whether or not this is a true copy of the agreement which you would have signed at the time please and also formally confirm whether or not the original document exists?

 

Your situation sounds very messy, if you can get them to confirm that this wholly unenforceable document is a true copy this would cause the DCA a whole lot of trouble in the event they tried to bring Court action against you. Precludes them effectively from Court action especially as due to the amount involved it wouldn't be a simple small claims case.

I would then put the account into dispute permanently and stop all payments on the basis that they are taking them as acknowledment a relationship exists.

 

The charging order is very complicated, not sure how you would approach that but maybe one ray of light is that if either party were to unilaterally seek enforcement of the order it might be refuted on the grounds that HFC have sold the charge to the DCA (provable) or if it's the DCA then HFC have retained the charge (also provable) so neither really has the right to action unilaterally as you've documentation which bizarrely disproves either parties claim to the charge.:-| I like to think that in those circumstances any claimant would then be put to proof which is going to be impossible by the sounds of it but you need to continue pursuing the matter to establish exactly where you stand.

 

ps just hover your mouse over the word "Ombudsman" in your earlier posts.

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As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

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