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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Firstly, hope everyone is ok!

 

Ok, you want to know how Brighthouse is deals with its customers? (as if you dont already know) but here goes.....

 

Three weeks ago, my friend lost her partner. He took his own life.

She is three weeks behind on her payment but will be paying them on Tuesday. An hour ago she rang the store to inform them about the payment and guess what? They are taking her to court LOL!

Now, the best part about this is... she runs a charity and is a well respected member of the community. Brighthouse are fully aware of her recent loss and have showed no compassion. ( do they ever!)

She buried him last week so you can imagine the financial strain of paying for a funeral?

 

Anyway to cut a long story short, Brighthouse as you know give generously to charity.

Having access to the media and the press, she will be exploiting them for what they are and is indeed going to court to face them head on.

The bizarre thing is, she has the money coming and can pay it yet they say no!

She has also asked them for a statement and they cannot give her one until the arrears have been cleared?

 

Watch this space because she can indeed make a spectical of them being on TV herself in the next couple of weeks.

Usually, I would say it isn't the way to resolve things, but she has my full

support on this.

So Lefty, if the same people who reported your avatars is reading this, well, they can certainly be garanteed some 'good' publicity in the next coming weeks.

 

May I also add, they were ringing her for payment on the day of her partners funeral knowing full well her circumstances so that in itself in my opinion is sickening.

I've had permission from her to post this but she will be registering herself in the next few days and posting her story on The Brighthouse Of Horrors thread.

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Hi Morrigan. Nice to hear from you again.

What a awful situation. Please forward my best wishes to your friend.

Make sure your friend has done all the correct things: IE, notifying BrightHouse of financial difficulties, offering a tempory reduced payment, etc.

If your media representative needs any background info on BrightHouse, make sure you send 'em to me, ok. (bet I know who it is, wink wink) ;)

Cheers

Lefty

PS - Don't give too much away on here... It IS monitored daily.

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Hi Lefty, hope you are well.

 

It's not a good situation at all I'm afraid but she did inform Brighthouse about her situation and that she was basically up against it at the moment. The manager has showed no compassion whatsoever and has refused a reduced payment as he claims that head office are on his case to pull the money in so he basically did a 'woe is me' story on her stating that his job is on the line. Fancy saying that to someone who has just buried her partner? As if she's bothered about some jobsworths wage packet right now! The convo has been taped and it beggars belief, it really does. I think in her situation, material goods don't count for anything so using the power she has behind her, she'll do a great job I'm sure and rightly so.

As you say Lefty, I won't go to much detail on here but I will be contacting you within the next couple of weeks and thanks for the help.

As for the daily monitoring, best they know they'll be getting some interesting publicity shortly and it's been a long time overdue.

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I forgot to mention also that every single company, including her gas, phone, water rates and electricity providers have been a tower of strength and are accepting reduced payments until her financial situation is back on track. There is also another HP company who has put her account on hold until the inquest is heard and they've been marvellous. In fact, they didn't hesitate.

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  • 2 months later...

FYI -

 

I assume she did'nt take the Optional Cover then?

 

Bright House can also FREEZE accounts when this is taken out. If that is the case then she should have notified them that she had optional cover thing and ask if they can freeze it for a while. Im sure they would have.

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FYI -

 

I assume she did'nt take the Optional Cover then?

 

Bright House can also FREEZE accounts when this is taken out. If that is the case then she should have notified them that she had optional cover thing and ask if they can freeze it for a while. Im sure they would have.

 

I am sorry but I have sat here for 3 hours reading most threads and the general direction of BH is to apparently demand full payment by the Saturday. Failure to do so will result in additional charges per item.....

 

don't even get me started on the optional cover too....I have been well and truly done!!

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I am sorry but I have sat here for 3 hours reading most threads and the general direction of BH is to apparently demand full payment by the Saturday. Failure to do so will result in additional charges per item.....

 

don't even get me started on the optional cover too....I have been well and truly done!!

 

Well as cruel as this may sound even though your personal world stops when something as major as that happens the rest of it doesn't.

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She had the optional cover and the rest of the cr*p they offer and BH wouldn't freeze her account thanks to the useless and more so talentless account manager of the store.

 

P.S I'd love to know what the training consists of to become an employee of BH, so please, if there are any talented staff on the forum here, please educate me on the following:

 

1) Why have yellow money?

2) Why is it called yellow money? Why not pink for girls and blue for boys?

3) Brighthouse are more interested in a persons talent rather than qualifications. What talent does this consist of? a) Juggling (accounts)

b) Illusions ( making Televisions dissapear) c) Quick Change Acts. ( High turn over of staff)

d) Singing. ( You Can Ring My Bell - yeah, 50 times a day)

 

Any information would be greatly appreciated.

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