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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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disaplinary hearing monday 2nd june at 10am


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I am very sorry that you had such a dreadful day. I think looking from the outside that it is very logical that they made a "show" of you to discourage any other staff from thinking that you "got away with it". That does not take away from the humiliation that you felt.

 

Today is the first day of the rest of your life, now is time to lick your wounds and pick yourself up. As regards your loan and your present finances, pop over to Money Saving Expert: Consumer Revenge - Credit Cards, Shopping, Bank Charges, Cheap Flights and more to the debt free wannabe forum and you will get loads and loads of advice on budgeting, meal planning and info on how to handle your finances at this point. You wont have to tell them any details unless you want to.

 

Big hug and hope that you can feel more positive soon

 

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Magic - this might sound harsh but it is not meant to be nasty.

 

You stole not once but twice - you have lost your job. That is it. What is done is done.

 

Now is the time to get on with what you are going to do next. You cannot afford to be out of work if you have monies and dependants. As others have suggested why not get some agency work or in a fast food outlet to rebuild your work history. The only person that can fix this is you, forget how others have been treated.

 

Be strong forgive yourself and rebuild your life

 

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Bigmac - I thnk your idea reagarding the reference is extremely good. I thought long and hard about this last night (hence why I rarely go on CAG these days) and I think that is very important that firstly you forgive yourself.

 

Every single one of us has done something stupid in our lives, more often and not for most there are mitigating cirucmstances that cause these aborrations.

 

One of my greatest concerns is that I suspect rightly or wrongly that yours was due to financial pressure and this really needs to be addressed hence my advice to pop over to MSE to get advice regarding your finances as they are now. I am happy to look at your SOA if you want to PM it to me and I will go through it to see if there are bits that I can suggest. I do however think that it would be better on a forum where you can get loads of advice.

 

Regarding Tesco, I personally dont think that you can hide 15 years of employment, but I do think that if you concentrtate your job seeking efforts to employers that are unlikely to seek a referance then you will be successful. Use your feelings regarding your treatment to fuel your job search and prove to them that they cannot destroy you. I am pretty sure that if you use these emotions correctly you will prove this to be a postiive life changing event. I know it sounds a bit tree hugger but you are in control of your future, not your Tesco Referance.

 

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