Jump to content


  • Tweets

  • Posts

    • A full-scale strike at the firm could have an impact on the global supply chains of electronics.View the full article
    • He was one of four former top executives from Sam Bankman-Fried's firms to plead guilty to charges.View the full article
    • The private submersible industry was shaken after the implosion of the OceanGate Titan sub last year.View the full article
    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

SweetnSexyEnglish VS Brighthouse


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4474 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Bump...:D Any advice Lefty Or Steven in preparing for taking BH to court would be welcomed;) you can always pm me if you would prefer.

 

Thank you:oops:

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

  • Replies 117
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

LOL Buy as you View just knocked....typical and highlights yet again how they target the "sub prime" as this is mostly council properties with a majority of low income families....I said I wasn't interested and he had the cheek to want to ask why, joke is they come every year and must either be hoping I'll change my mind and they get lucky or that its new tenants:rolleyes: I plainly told him I wont be crazy enough to put myself in debt with them if I want anything I'll go out and buy it out right.

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

Update.....

 

You may well be aware of the problems I have stated with various items purchased at brighthouse. And one item in particular is the exchanged Acer Laptop that was given in replacement of the Infinity Laptop 3-8-2007. Welllllllllllllllllllll :rolleyes:

 

I contacted Acer directly to organise a repair of the DVD/CD drive and also as one of the keys have also fallen off (brighthouseripoff jinksed me:p) now Acer say they require a receipt with a VAT on there before they will fix item under warranty....low and behold neither contract or receipts contain a VAT....is that legal?

 

Now when I called the local store for this and explained the employee said it was new to him and had not realised there was no VAT on the documents:o tut tut, I pointed out the manager denied my rights to having warranty even though the item is not a year old and that I would like a receipt that included my payment of the Acer Laptop which includes the money previously paid on the Infinity that has a valid VAT in order to get my repair under warranty and should they refuse I will add it to my list of arguments to bring before the court. And should she come on the phone and deny me my rights especially my manufactures warranty then I will be happy to record the conversation so I can have further evidence.

 

The manager lol bless her refused to take my call and stated as I no longer have any valid contracts with brighthouse I need to take that up with head office....the run about begins:rolleyes:.

 

Head office customer service said it was the stores responsibility to provide this so I told her to call the store and tell them this, meanwhile I was recording the conversation with her(yep I'm naughty) anyway after putting me on hold to call the store she came back and said that apparently they did not need to provide this for a repair under warranty and I should call Acer which I informed her was the 1st thing I did before calling the local store then customer services.

 

Well....now she has stated this will need to be passed onto someone else who will give me a call back, I had to push her to pin down when as those who have dealt with BH in the past will know hell will freeze over before they return calls. So she said in the next 24 hours so if I do not get a call in the next 24 hrs I will be calling again!!

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

Email sent as I still have not had my call back as promised:rolleyes: but I'm not surprised.

 

Dear Sir/Madam,

 

Unfortunately due to a failure to provide me on 12-6-2008 @ 12:18pm with the requested evidence Acer require in order to repair my laptop under its warranty I am having to put my request in writing as it would appear that Brighthouse xxxxxxxxxx store are unwilling to provide this, and as Fiona the store Manager has already tried to state incorrectly that I have no warranty when I am sure Consumer Direct & Trading Standards will agree, every new item purchased comes with 12 months manufactures warranty and that is without me having to highlight to you the Sale of Goods Act or my Statutory Rights which the xxxxxxxxxx store would appear are unaware of. As you are well aware the Acer Laptop is a replacement which was purchased in September 2007 and therefore within its one year manufactures warranty. And although your manager stated it as used for his own personal reasons it is a brand new item as confirmed in store by two employees, one being the manager who provided the exchange and witnessed by the person I took with me into the store to oversee and hear the agreements of the exchange. Should you decide to state the item is not new I also have a written statement from the manager which I had requested was put in writing prior to the exchange as evidence that also confirms the statement I have made in my previous letters that the Optional Service Cover was included as part of the exchange and as such was not negotiable as it was ALSO stated by the area manager.

 

I was then advised to call Head Office for the requested evidence by Ebb as Fiona refused to come to the phone, probably for fear she would be recorded giving incorrect information to which I already informed Ebb I would be happy to record in order to have more evidence to put before the judge. And I am sure the Office of Fair Trading would be interested in Fiona's statements regarding my faulty items and denying me my rights. As advised I called Customer Service on 12-6-2008 12:28 pm and made the same request and also advised her of the xxxxxxxxxxx stores comments when it was stated that they should be able to provide this.

 

After her call to the xxxxxxxxxxx store I was then advised she would get someone to call me back on this matter, when pushed for a time she said within 24 hours. This was not met and I again called 13-6-2008 12:44 pm to be told that it is a manager who has to return my call and they have until 7 pm. Again this was not met, I have made every attempt to be reasonable. All I require is a VAT receipt that states how much was paid and I expect this to include monies paid on the faulty item i.e. the Infinity Notebook and the remainder that was paid on the Acer Notebook, I do have my receipts but none of these neither the contracts contain a VAT. And I wish to have any faults with the laptop put right by Acer within the time scale of the warranty.

 

I expect a response today otherwise court papers will include your failure to provide me with the requested information thus preventing me from claiming under my warranty, and will also be informing Trading Standards & The Office of Fair Trading come Monday morning if no response or effort is made to ensure I have my rights under The Sale of Goods Act.

 

I look forward to hearing from yourselves.

 

Your Sincerely

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

SnSE

 

THis is the POC we used (personal details removed - and reference to UCTA1977 and SOGSA)

IN THE XXXXX COUNTY COURT

 

BETWEEN

 

friend of steven4064, CLAIMANT

 

AND

 

Caversham Finance Ltd, trading as BrightHouse DEFENDANT

 

PARTICULARS OF CLAIM

 

1. The Claimant had an account ("the Account") with the Defendant between date1 or thereabouts and date2 or thereabouts which included of a number of agreements entered into from time to time, specifically those numbered:

 

XXXX00000XXXXX

XXXX00000XXXXX

XXXX00000XXXXX

XXXX00000XXXXX

XXXX00000XXXXX

 

2. During the period in which the Account has been operating the Defendant has automatically debited numerous charges to the Account in respect of purported breaches of contract on the part of the Claimant. The Claimant understands that the Defendant contends that the charges were debited in accordance with the terms of the contract between itself and the Claimant.

 

3. A list of the charges (“the Schedule”) applied is attached to these Particulars of Claim.

 

4. The Claimant contends that:

 

a) The charges debited to the Account were punitive in nature; were not genuine pre-estimates of costs incurred by the Defendant; exceed any alleged actual loss to the Defendant in respect of any breaches of contract on the part of the Claimant; and were not intended to represent or related to any alleged actual loss, but instead unduly enriched the Defendant which exercised the contractual term in respect of such charges with a view to profit.

 

b) The contractual provision that permits the Defendant to levy such charges is unenforceable by virtue of

 

i) the Unfair Terms In Consumer Contracts Regulations 1999 particularly but not limited to Regulations 5, 6 and 8 and Schedule 2, 1 e); and

 

ii) the common law relating to liquidated damages and penalties in contracts.

 

 

6. The Claimant avers that, by this action, the Defendant has sought to enrich itself by the consequences of unlawful action, specifically, unlawful penalty charges as detailed above and applied in terrorem.

 

7. Accordingly the Claimant claims:

 

a) the return of £xxx.xx (xx hundred and xx Pounds Sterling and sixty pence) taken by the defendant in charges detailed in the attached schedule;

 

b) Court costs;

 

c) Interest under section 69 County Courts Act 1984 at a daily rate of 0.022% (8% per year) from date3 up to the date of judgement or earlier payment.

 

I believe that the contents of these particulars of claim are true

After a brief flurry of correspondence from their soliciptors (who are in my home town :shock:), they settled very quickly (for economic reasons, of course :rolleyes:) Edited by steven4064

 

 

Link to post
Share on other sites

Thank you again, and will read through ;)

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

Hi Sweet

Looks like you have everything in hand at the moment. Steven is the best source for advice on the county court claim.

Please keep posting updates, and you can be assured I am monitoring this thread closely.

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

Link to post
Share on other sites

Steven is the best source for advice on the county court claim.
I can do the unlawful charges bit and the general wording of the claim. We will need your input on some of the other aspects of the claim relating to shoddy goods and guarantees.

 

 

Link to post
Share on other sites

I can do the unlawful charges bit and the general wording of the claim. We will need your input on some of the other aspects of the claim relating to shoddy goods and guarantees.

Of course! Personally, I think there may be one or two many aspects involved with this claim. It may be better to simply focus on the unlawful late payment charges and mis-sold OSC. The shoddy goods and desregard for basic consumer law could possibly be taken up by Consumer Direct/Trading Standards as a different case?

Just a thought...

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

Link to post
Share on other sites

Go get 'em girl (I can't believe yer THAT sweet after all this :p).

 

Lol you made me laugh :D but I aint all that sexy either lol:eek:

 

Hi Sweet

 

Looks like you have everything in hand at the moment. Steven is the best source for advice on the county court claim.

 

Please keep posting updates, and you can be assured I am monitoring this thread closely.

 

 

 

Cheers

Lefty

 

Thank you so much I was about to post...this is soooo hard:-o then I saw all the comments left lol

 

I can do the unlawful charges bit and the general wording of the claim. We will need your input on some of the other aspects of the claim relating to shoddy goods and guarantees.

That can be done, as I am struggling on the POC as I didn't want to just copy yours however it is VERY good....its the whole plagerism thing (yep uni trained:oops:)

 

And my head hurts:oops:

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

I am quite happy for you to copy mine word for word if it helps - don't worry about plagerism, I am not going to submit it to 'the law review' ;)

 

(and I nicked it in the first place anyway :D

 

 

Link to post
Share on other sites

 

Of course! Personally, I think there may be one or two many aspects involved with this claim. It may be better to simply focus on the unlawful late payment charges and mis-sold OSC. The shoddy goods and desregard for basic consumer law could possibly be taken up by Consumer Direct/Trading Standards as a different case?

 

Just a thought...

 

 

Cheers

Lefty

The reason I wanted to highlight it was they may counter based on the money I told you about, and the fact that in order to have the Acer fixed I need a VAT receipt which it would appear they are refusing to provide...I taped the conversation (oh how I hate the sound of my own voice recorded:oops:) and listened to them again....basically the call ctr rep was under the assumption the store should and could provide this, however as I mentioned earlier the manager at the store basically told me point blank they have no obligation to fix or replace or do anything to the 4 of the 5 items I purchased that developed faults.

 

When I called consumer direct they did say bh can make up to 3 repairs however I don't want them in my home again or to touch the washing machine again they have already had two attempts and it suffers from the same pump failure probably more so now as the part they ripped out prevents the clothing passing from the drum to the pump, so clothes are being shredded between the drum and then clogging the pump where we constantly have to open up the pump and empty the water and fight to pull out the garment trapped before the machine works. I had a £199 machine for over 6 years this never had pump failure the cost of this machine I am sure is at the £500 mark without looking at the paperwork for exact figures and this started happening from within the 1st year, so if they should counter I want my bases covered preventing the judge from solely hearing their argument without considering the facts.

Edited by sweetnsexyenglish
correcting myself

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

I am quite happy for you to copy mine word for word if it helps - don't worry about plagerism, I am not going to submit it to 'the law review' ;)

 

(and I nicked it in the first place anyway :D

lol:D:D

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

I know I've gone a bit quiet just got some other matters I am also dealing with so will get back to this a.s.a.p though I have called Acer regardling the laptop, will update as soon as my behind can stay in one place;) I feel like superwoman:p

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

Think I may need to go to spec savers as erm:p found the vat number on the receipts funny only spotted it as I have some scanned onto the pc and had to zoom in as these are faded, so hopefully Acer will get back to me with a collection date once they have looked at my receipts/contract so I can have that fixed on my warranty but look out for my next thread if Acer cock my laptop up:eek::rolleyes::p

 

I will continue tomorrow and send Lefty/Steven a copy of what I have done for approval... I have just been over stretch and very busy dealing with all my other problems and am bushed so gonna call it a night for now and have an early start tomorrow at dealing with this form and documents;)

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

Sorry for the slow posting, I have not stopped dealing with my court papers but as I have had a load of problems you may know from my other threads, I have been suffering ongoing migraines and if its not one thing its something else but was too ill to continue with the papers last week due to earache and come thursday the worst of all migraines since all my troubles started.

 

So I am back today to make a fresh start....the story so far is that Acer have allowed my repair under warranty so I will be taking that off my claim.

 

Acer are a joke however as it has taken me several phone calls emails and so forth last week and when they finally did say ok, Friday they said they'd email me instructions for courier yet an hour later still nothing, called them again and come the evening still nothing so I called again today and asked them to just give me the info over the phone which they could have done to begin with and save myself so many calls!! So the laptop is being picked up tomorrow by DHL I am a little wary due to other threads regarding Acer and DHL so fingers crossed it comes back in one piece :lol:.

 

Bare with me and I will get my act together and update thread;) and get my court papers done as I want it in the courts by Friday latest.

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

  • 2 weeks later...

hi there i am am ex employeeof brighthouse and if you would like to know of any inside information then feel free to ask and i shall let you know

like the OSC that they wil force on you due to them being targeted on the sales that have them added do they have to get 90% of the sales with OSC on them..

Link to post
Share on other sites

Hi x_BH_employee

 

Welcome to CAG. Thanks for that information - we always suspected something like that. 90%? - we'll have to see what we can do about that :D

 

 

Link to post
Share on other sites

There reason that everyone that works for the company pushes sales so hard is that the targetis so unrealistic, you have to sell approx £2000 worth of weekly payments in a week and you have to do this every week for that calender month, with 90% OSC and 90% DLC. they tell you to upsell to everyone so if you come in for a 42" tv you could be leaving with a 47" with 1 free week and free delivery.

 

SWEETnSEXYENGLISH - can i just say that the replacment laptop that you got, if it said used on the contract then indeed it was used as the system cannot be changed there is no way to do it not even with a managers log on. also Did they swap an acer (your original PC) for a different make?

Link to post
Share on other sites

There reason that everyone that works for the company pushes sales so hard is that the targetis so unrealistic, you have to sell approx £2000 worth of weekly payments in a week and you have to do this every week for that calender month, with 90% OSC and 90% DLC. they tell you to upsell to everyone so if you come in for a 42" tv you could be leaving with a 47" with 1 free week and free delivery.

 

SWEETnSEXYENGLISH - can i just say that the replacment laptop that you got, if it said used on the contract then indeed it was used as the system cannot be changed there is no way to do it not even with a managers log on. also Did they swap an acer (your original PC) for a different make?

 

The laptop was NEW that I had in writing but also saw it unboxed myself with everything sealed and covered. This laptop has since been repaired under ACER warranty direct to Acer:)

 

#The original was an Infinity which I made them change for a recognised branded model.

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

  • 1 month later...
  • 2 weeks later...

No updates as yet, took some time out from all my stresses to try and de-stress eat and look after me and make time for my family.....have not forgotten about them though and will be dealing with them soon. But thank you for your interest.

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...