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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Brighthouse..lost my agreement


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Hi, had a problem with brighthouse and some insurnaces. when i first signed up the insurances were on, i went in a few months later and asked for them to be taken off, showing my house insurnace etc and signed a new agreement. 2 years on i have just found out that only 1 insurnace was taken off and i have been paying £1.80 per week to another one. I have been trying to get this sorted the past 4 weeks.

The manager is never in, the head office are useless and just say go see them at the store. the manager never calls me back, yet i get plenty letters saying the store manager has tried to call me can i contact the store. they have not tried to call at all. its ridiculous.

Anyway they have taken off the insurance now but i told them i want to see the agreement i signed as i know i never signed for any insurances. they have tried everything..saying they dont keep copys (which is a lie as its against the law), everything is computerised now..useless as my signature cant be seen on a pc screen. the manger needed time to get it from basement, he would do it that week and give us a call...no call came, i went in on saturday and said id wait while they got it..they couldnt as the only access to basement is through next doors shop and it was closed.

then manager supposed to call monday...doesnt so i call tuesday. he says that if i come in he will get it sorted and refund the money i have paid to the insurances onto my account (around £160).

Now that seems like a result and i would have been happy with that if i had not been messed about for 4 weeks and if i had not been ripped off in the first place. It was this manager that signed me up. I cant help but think he is covering his own back here. i know i never signed for no insurances...so is that why they dont want me to see this copy of the agreement? They have tried everything so that i will just drop it.

Can they just withold the agreement from me?

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Hi again.

 

You're sure being given the run-around, aren't you!

 

Of course BrightHouse will have a copy of your original signed agreement! And, if as you say, it was re-written to reflect the removal of OSC and DLC, it will contain just ONE signature, and the additional boxes (for insurance) will be un-ticked and un-signed.

 

I think you've given the store long enough to resolve this complaint, and you should now make a formal complaint to the FSA as it appears you were a seriously MIS-SOLD insurance that you neither required OR signed for. Quite a serious complaint I would think!

 

Main help line number for the FSA is 0845 606 1234

 

I have spoken to them before regarding a complaint with BrightHouse insurance, and was quite surprised to discover that BrightHouse (as a provider of insurance) are not included in the FSA register and, therefore, appear not to fall under their jurisdiction...

 

However, Caversham Insurance (Malta) Ltd are ... wink wink...

 

Hope this helps!

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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