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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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APR wrong!


excel1
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Hi excel,

 

On the face of it, it does appear that this is wrong. However, what you need to think about is if there was any payment holiday at the start of the loan.

 

You mentioned that is was "a buy now pay later agreement". It may be in the t&cs that, although you didn't need to make any payments, interest would still be accruing on the loan during the payment holiday.

 

So if, for example, you did not have to make any repayments for the first 6 months then the interest would still be accruing during this period and the figures you've given would be correct and the apr is 29.8% as you are actually borrowing the money over over 54 months.

 

Hope this is helpful

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If the APR is the ONLY rate shown the agreement is unenforceable simply because the APR is never 'the interest rate to be applied' because

 

 

I believe that you are wrong in this. The interest rate is a prescibed term for credit card agreements only.

 

Even under the 2004 regs, this hasn't become a prescribed term and, if the interest rate is missing or incorrect, then the agreement is enforceable on a court order. In this case, I believe the interest rate is correct anyway.

 

Regards

 

nicklea

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Nicklea

 

However look at Schedule 1 paragraph 9.

 

Unfortunately, schedule 1 does not contain the prescribed terms - that's schedule 6. So it is still enforceable on a court order regardless. This means that the debtor must make the argument as to why he has been prejudiced and why the court should not make an enforcement order.

 

One possible way of doing this may be, if the interest rate shown is inaccurate, to argue that you agreed a loan at x% which would mean that the monthly amount payable was incorrect and so the prescribed terms are correct and it's not enforceable

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Hi Pelham,

 

Schedule 6 was not introduced by the 2004 regs. Here are the relevant sections from the 2004 regs modifying some of the schedules and you'll see that schedule 6 wasn't touched:-

 

13. For Schedule 4 (forms of statement of protection and remedies available under the Consumer Credit Act 1974 to hirers under regulated consumer hire agreements) substitute –

 

14. After Part II of Schedule 5 (forms of signature box) insert –

 

15. In Schedule 7 (provisions relating to the disclosure of the APR) for paragraph 1 substitute –

 

16. - (1) Schedule 8, part 1 (information to be contained in documents embodying regulated modifying agreements varying or supplementing earlier credit agreements) is amended as follows.

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