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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cabot refuses to provide debt details returns PO


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Agreed, JC. But this will never have been because they have managed to win the Right but ot the Duties arguement.

 

If anyone is ever faced with court action, the agreement will be part of the documentation required under disclosure rules. Without it, the defendant merely needs to defend on the basis of section 127 (3). The judge is precluded from enforcing the debt if the agreement is missing, or does not contain all the prescribed terms. Cabot couldn't at that stage say, yeah but, he never disagreed with us when we said we didn't have to, m'lud! Cabot will effectively scupper themselves trying it on with no agreement.

 

This dosn't mean that I disagree with you about letting Cabot know that they are talking bollix. It just means that I don't think we should get all fixated on this one point.

 

And despite Cabot's assertion that those sections of the CCA don't apply to them, they WILL do their best to find an agreement, if for no other reason than it's to their benefit if one exists. If something turns up, they usually insist that is IS an agreement as laid out in the Act. And that they have complied fully with the obligations of the Act by producing what usually turns out to be nonsense. But by stating that they HAVE fullfilled the obligations (it never says THEIR obligations), it is my belief that they have admitted that they are bound by the act.

 

Let's see if they are reading this, and change their template accordingly. ;)

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Seahorse, I here what your saying but it's about control and the moral high ground. OK i'm a pernickaty sarcastic bugger who likes to antisipate eventualities. why give someone amunition when you can close that door. and yes their solicitor will say what ever it takes to win, thats what they're paid for! They will say the letter dated .......... was not contested by Mr Bloggs and therefore by defaul superseeded Mr Blogg's initial request, This was the case in may 1763 jones v smith when the judge ruled.......................... Sorry to say this but solicitor are/have written the scripts that DCA's use and are atleast one level lower than DCA's and banks (thats if you can get any lower) It's a game, poker if you like bluff, double bluff and counter bluff.

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Precisely Kel

We can go on about what's right & what's wrong until the cows come home, about they should or should not have done but at the end of the day it's about winning & we must not get hung on our own petard simply by allowing them to play the system

 

Close the stable door before the horse bolts not after... as they say

 

I don't agree with your opinion of solicitors though........there are many who take the side of the hard pressed consumer & want to see justice done

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