Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Modified grievance procedure?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5919 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I while ago I was "let go" from my job at the end of my 3 month probationary period. I later wrote to my ex employers stating a formal grievance about a few things that had happened during my employment and also that I wanted to be paid the commission they are due me. They have written back this week asking if I want to meet with them or follow the modified grievance procedure where they will respond in writing without a meeting.

 

I would appreciate if anyone could give me any advice on this matter. I could really do with my commission money and I dont know if following the modified procedure would affect my chances of receiving this money. I would rather not meet with them as my manager really intimidated me when I worked there.

 

Any advice greatly appreciated.

 

Teresa

Link to post
Share on other sites

Standard textbook answer. Where you are still working for the company they must (in line with the ACAS code) follow a standard grievance procedure (Grievance Raised - Meeting Held and Decision Made - Right of Appeal). If however you have left the company, only a modified procedure need be used (Grievance Raised - Decision Made and Written Response).

 

Your employer is offering you the opportunity to meet under the standard procedure and therefore in the event of any later Tribunal involvement this will serve to demonstrate that they acted reasonably, going beyond what the Code says that they have to do. It sounds to me that the decision will be the same regardless, but they want to be seen to be acting fairly and with due regard to your concerns.

 

The advantage of taking up their offer of a meeting is that you would still be entitled to be accompanied and have a right of appeal. You would also be able to respond to any points raised and present more information than would be possible in a letter. Again, if the grievances were not correctly dealt with, and in the event of ET involvement you could then argue that your legitimate concerns were dismissed without due consideration.

 

It is a case of how far you are prepared to take this. You are alleging a breach of contract in non-payment of commission, so naturally there is a substantial amount at stake. Intimidated or otherwise, I would personally opt for a meeting and make sure that I went armed with sufficient proof of their breach to make a compelling case.

  • Haha 1

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

DONATE HERE

 

If I have been helpful in any way - please feel free to click on the STAR to the left!

 

Link to post
Share on other sites

Thanks for your advice sidewinder. Would I be able to insist that the manager that I had the issues with not be present at the meeting? I couldnt face him again. Is this best done through my solicitor or is it something that I would be able to deal with on my own?

 

Kind regards,

 

Teresa

Link to post
Share on other sites

You can request anything which you feel is relevant to your case, especially if you cited the manager's actions as a part of your grievance. This request can be made by yourself, but if you have already engaged a solicitor it may be wise to consult with him first. Protocol and procedure dictate that if your line manager has already been involved, or if he was a part of the grievance, then the case should be heard by a neutral manager, usually his immediate superior.

 

If you are responding by letter and requesting a meeting, you should state that you wish for the manager to not be present and why. If they object to this then they should do so in writing when confirming a suitable date and time for you to attend.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

DONATE HERE

 

If I have been helpful in any way - please feel free to click on the STAR to the left!

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...