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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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What's Happening to Solution Finance


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  • 3 weeks later...

I recieved a letter from Capquest a few weeks ago saying they were going to look into the defaults on my CRA as in there previous letter they said there wasn't one.

Recieved letter yesturday from the same lady that was dealing with it apologising to me as she had been given the wrong information and that someone has/will contact all the CRA's to have them removed immediately. :D

 

In the same letter i also put my claim for a refund of charges for the account but nothing was mentioned in both replies, so i gave them a call today the same lady who has been dealing with it so far said she would look into my file and send a copy of it to Solution Finance today so fingers crossed.

I've also realised that on the letter it says to reply within 14 days - for the defaults to be removed and also for my refund otherwise i will be making a court claim.

Should i start the 14 days from today as the 14 days are up on the 31st Oct.

 

Thanks

 

AL :)

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  • 3 weeks later...

Just wanted to update

 

I rang CapQuest last week after the lady didn't call me back with contact details.

 

As she looked on the computer she said that the defaults hadn't been removed yet and that she was gonna chase it up, She gave me a call back about 5 mins later to say that the best way for the defaults to be removed would be to close the account and not send it back. So she sid that's what she was gonna do.

 

So i said if you do that then it will affect my reclaim of charges, So she said she wouldn't close it and that she passed my claim via email on the 29th October but no one has got back to her so she would resend it and let me know when they have contacted her.

 

It's been 4 weeks overall since i first put the claim in and 10 days since i last spoke to her.

 

What do you think i should do next

 

Thanks

 

AL

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can i ask did they do to you what they did to me? they sent me a new card by littlewoods and cancelled my soultion account transfering the balance to the littlewoods card. they have different account numbers, to me this would make any agreement unenforcable, is that correct? or am i the only one they did this to? julie

:rolleyes::confused::rolleyes::confused:
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Hi minnimes,

 

No they never did that to me. But i had alot of trouble paying my account as i was out of work at the time so it was probably suspended.

 

I'm not sure if that would make it unenforceable, as i think Solution Finance and Littlewoods are the same company now so it might just be an updated card.

 

Did you not recieve any letters or anything about it?

 

Sorry i'm not very good at giving advice, hopefully someone will be along shortly to give it to you.

 

All i know is when i try to contact them SF number is now Littlewoods

 

AL

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no no letter, i have got my own thread on this but not much help as of yet, i was also having payment difficulties, well still am really. set a cca today to see if they have one for this accout, if it was just an updated card would it not have the same number on it? sorry to high jack your thread but you seem to know what your doing and i dont have a clue,

:rolleyes::confused::rolleyes::confused:
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I dont think they will have a cca for your new card as you haven't signed for it, they would only "have" a cca for your previous account.

 

No it wouldn't have to be the same card number just as long as it was the same account number.

 

It would be like say having your bank card,then if you lost it the new card would be a different card number but for the same account if that makes any sense.

 

Don't worry about it i always try to help if i can but i don't have a clue about what i'm doing myself it's just the little bits i pick up of other threads and advice that all these great people on here give me.

 

Once you get used to it you'll start picking up little things here and there and before you know it you'll be a little fountain of knowledge :D lol

 

Let me know how you get on

 

AL

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  • 3 weeks later...

Still having problems with Solution Finance/CapQuest.

 

Everytime i ring they keep saying there gonna chase it up again as no one is replying and they will contact me and they never do.

 

I think it's time to send the letter before action letter, What do you think? Do you know where it is as i can't seem to find it.

 

Thanks

 

AL

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To add to the above post.

 

I've just gone through the info i got in my S.A.R for Solution Finance and was wondering if anyone could clarify something for me.

 

I noticed a copy of a letter for CapQuest (DCA) saying that they are writing to inform me that Solution Finance have sold my account to them and that it means that the effective owners of the above account are now CapQuest Investments Limited.

 

So does that mean that my reclaim for charges should be made against them and not Solution Finance anymore? Certainly would explain why they keep fobbing me off with the "I will chase it up" line when Solution don't reply.

 

Thanks AL

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I did originally send my request to them as nobody seems to have a contact address for Solution Finance anymore.

 

I've kept the letter that says that my account has been sold to them.

 

What should my next move be as it's been over 6 weeks simce i put in my request and it's moved nowhere.

 

Thanks

 

AL

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