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    • statute barring in Scotland is 5yrs from last payment/use date or date of default Notice + 14 days, whichever is the later. dont confuse that with the 6yrs debts show on credit files (DN's 6th bday regardless to payment or not). they'd never get a claim raised by august in 99% of cases . as long all these debts were taken out whilst resident in scotland and you have not moved since taking them out but failed to inform the original creditor before the debt sale....... then stay radio silent until sb date is reached. then if you wish send our scottish sb letter. just remember unlike E&W in scotland debts are extinguished, dead , gone , parrot. once SB'd dx  
    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Welcome Financial Services Ltd... Car Trouble


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my wife got finance for a car through welcome finance...recently due to my wife becoming a student we have found payment have been hard to make so my wife has missed a few...due to the constant phone calls from the local branch in derby my wife sent a letter (Letter A - Ask your creditors to hold action on your account) as she is at university most days it is hard to get in touch with her. after sending the letter (which stated due to be at university it would be better to communicate in writing) we received a phone call asking for my wife to phone them as a matter of urgency. after a few days of the call she phoned them, today, she was told by the man managing the account that they would not accept the account to be put on hold, when they said this my wife told them that she would send them a financial statement with a offer of £50 per month for 3 months ,to be reviewed after that time. She was told that they were not going to accept that and that if they did not receive a payment by Friday, close of business (this week) the account would be passed on to their collection agents who will then collect the car possibly next week and may also try to remove goods or get a detachment of earnings. just wondering what we can do as my wife needs a car to get to and from university on a daily basis... any help would be appreciated as time is running out :)

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how long have you had the agreement

there comments of remove goods/attachment of earnings is hog wash, only a court can do that

the reason you are getting this flack is its near the end of the month and they are trying to reach targets

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not sure of the length of the agreement possibly 5 years or so (my wife isn't here at the moment so i am unable to ask her)as within the time dealing with welcome my wife originally purchased a small car which for a family of 5 was rather unpractical...she then traded it in at a welcome approved garage and the agreement was changed after some time major problems started to occur with the car and after contacting welcome they agreed to allow another part exchange at another one of their garages at castle donnington we have possibly had this car fo a couple of years...

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how long is the hp over

i believe if you have paid back a third only a court order can reposess the car, not welcome

i will be corrected if wrong, but i believe its right

like i said, its not personel, just that they are trying to make targets

if they do turn up to take the car, call the police, its unlawfull without a court order

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  • 3 weeks later...

My wife sent them a letter with an offer they refused then they transfered the account to tamworth regional office...the man there was extremely aggressive towards my wife when speaking to them on the phone...my wife then made a payment of £50 in the thought that they had excepted the £50 for 3 month offer...a few days after the payment my wife had to go in hospital for surgery...she came out a few days ago only to be greeted today with another phone call saying they wanted another £89 by the end of the month...my wife told them she was unable to pay it, she was then told that someone would be in contact on the 1st of April to collect the car...she has been in possession of the car for 3 and a half years years now... on checking her copy of the agreement there seems to be no customer number...agreement number or broker number detailed on the HP document...could this go against welcome?

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Hi violator

 

In answer to your last question, I think you need to know what agreement they have got. Send them a letter and reuqest "a copy of the executed agreement and statement of account under s77(1) of the Consumer Credit Act 1974". remind them that the stautory period for their reply is 12 days and enclose the statutory fee of £1 as a postal order.

 

 

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  • 3 months later...

The car has been off the road for a month or so now, so it has been parked at the back of the house on a small resident car park. I just checked around the back this morning only to find the car has gone. Nobody has posted a letter saying the car has been taken, nobody has asked for the keys. To my knowlegde there was still some personal items in the car that have also been taken. i think that my wife had made payments of around £3.000 pounds on a car that was under £6.000 pounds (although the total payable amounted to around £10.000) just wondering what i can do now...if anything. any help would be greatful.

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  • 3 months later...

sorry to bump this but today my wife recieved another letter from welcome headed 'notice of sums of arrears' the letter states an opening balance of over £8,000+, and a shortfall of nearly £300 (obviously what they claim is behind in payments...).

The thing is we no longer have the car as they have already collected this without notice. When they 'collected' it, it was in the middle of the night and where the car was there where considerable scratches on the ground where they had obviously damaged the car getting it onto what we belive was a recovery truck.

From what we can see the amout they claimed owing is more than what we expected taking into account the amount my wife had payed previously, plus the cost of the car has not been removed from the amount owing.

Does anyone have any suggestions as to what my wife can do now, the only income she gets is a student bursary.

 

any help as always is appreciated.

 

thank you :)

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hi violator

do you mean to tell me they have taken the car with out a court order and you have paid back more than a third

 

HERE WE GO AGAIN

 

have a look at this link, boy did i make welcome pay

when will they ever learn

 

after you have read the thread, post back on your thread as to your intended actions and will gladly help

 

http://www.consumeractiongroup.co.uk/forum/repossessions/150726-car-repossession-welcome.html?highlight=caz

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Just a thought... you say the car was left in a private parking bay. Are you sure it wasn't repo'd by the council or someone else? In my experience finance companies want you there when they collect the car, and will invariably ask you for the keys and log book. Definitely check it out - if you take WF to court and it turns out they didn't take the car it WILL end up costing you LOADS...

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hi gostdog

 

you dont know welcome or there recovery agents country wide

 

believe me

 

they will do any thing to get a repo

thats with out keys, log book etc

 

take it from me

 

i know

 

also, only a court can do an aoe, not welcome

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All I'm saying is, before all you conspiracy theorists go charing off after the finance company (because, hey, it's always the finance company's fault. Credit crisis? Ozone layer? Blame welcome!) check out what might have happened to the car because if you take welcome to court and it turns out that they didn't take it you are gonna lose. Case closed.

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i think this points scoring debate needs to come to an end

 

to end with

 

the council will notify the registered keeper that they have the vehicle in the pound

if they believe a vehicle is abandoned, same thing, they will give 2 weeks notice before removel

 

this is not helping the op and i respecfully request all comments are made with the op in mind

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With the greatest respect, sir, I feel what i have to say is very relevant, and it is not for you to tell me to shut up.

 

By all means make an SAR, build a case, and if it turns out that WF have messed up, sue the pants off them.

 

But don't rely on this alone. While you are waiting 40 days for your stuff to arrive, if it turns out that they didn't take the car, well, that's 40 days wasted. The car was taken at night from a private car park. Collections agents are only allowed to operate "between sunrise and sunset" and are not allowed to enter private property without permission.

 

Basically, what i'm saying is check out other alternatives while you are going the finance company. Oh, and report the car as being stolen. If it was taken by the finance company, it will stop them from being able to do anything with it.

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