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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Arrow court claim - help with defence please **WON** they gave up and ran away


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The clock started on 27 January (which is the efective date of service). On 19 February I'd fax them late in the day (hope you've got a fax number for them). I'd simply ask for a copy of the CCA and statements which you need urgently to prepare your defence. They should send them by business post so that you will receive them in time to prepare your defence.

 

They won't reply so on your defence you say that information was requested fro the claimant to enable you to defend the claim but that they haven't replied. You say that you wish to make a full defence if they finally get aroud to sending you the information over the next week or two.

 

You'll get an allocation questionaire after that. Then it's CPR18 time (a formal request).

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I should get your fax to Arrow Global ready for sending on Tuesday. Along these lines?

 

I need the following information/documents in order to complete my defence against the claim you have comenced in Northampton County Court;

1) I need a true copy of the executed Credit agreement, containing the prescribed terms, that is referred to in your claim.

2) You are asked to supply the me with a copy of the default notice which must have been issued prior to the commencement of this claim.

3) You are requested to supply me with a signed true copy of the Notice/Deed of assignment of the debt if you are not th original creditor.

4) You are asked to supply me with a statement of account, representing a breakdown of the amount shown in the claim. The statement of account should detail;

a) The principal,

b) Any and all payments made on the account,

c) Any charges, fees and interest charged to the account and (with the exception of charges of interest) a list and details of the actual costs associated with each charge for the last 6 years in order for them to prove that the debt amounts to the amount claimed and that the charge or fee is contractually based.

In order that this information is received in time to prepare my defence you are requested to forward it by special delivery business post so it reaches me no later than Friday 22 February 2008.

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Strictly it isn't a valid CPR 18 request. To be so it has to comply with the CPR's and part of them is that the letter must be headed "Request for information under CPR 18".

 

There are two approaches to defending bare claims. Hit them hard and heavy at every stage. Or subtle and softly softly.

 

The hard approach is defensive but from what I've seen on here it doesn't seem to avoid the problems - such as directions hearings etc. I'm guessing but when the Judge sees the ton of paperwork with long screeds fresh from Northampton he thinks "oh sh!t - I haven't got time lets have a hearing". The subtle approach (it worked for me) was bare minimum of correspondence and so when the Judge looked at it for the first time there was little to look at other than a Claimant that was clearly not prosecuting the claim. The Judge could weigh it up in two minutes and I got a unless order with a strike out. It was struck out.

 

There are risks with every approach. what mood the Judge is in, etc etc. But if the case is pushed onto the pile that is marked "dithering claimant" and it's simple then there's more chance of a strike out if it's simple - so to speak...

 

And I'd ring for the fax number!

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