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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court date on 12th Feb -stay lifted - *WON IN COURT*


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Hi

 

My OH is claiming credit card charges and the case was stayed pending the outcome of the OFT case - he has applied to have the stay lifted and the hearing is on the 12th Feb, anyone any experience of this? what to expect etc..

 

Any help appreciated:)

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Absolutely right. The case should not have been stayed as the test case only refers to bank charges.

 

Some of these posts may help you. http://www.consumeractiongroup.co.uk/forum/guidance-notes/

 

Also see if any of this helps.

 

The Office of Fair Trading: Questions and answers for OFT personal current account work

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/114505-bundle-stay-hearing.html

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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:D I think there is a court bundle for credit card claims, if you look through templates you will find it. I dont know if you have done one before, they look worse then they are, very logical once you get into them. They just back up your arguments with the relevant acts of parliament etc.
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:rolleyes: well I did one to have my stay lifted on my bank charges claim, judge impressed but it made no difference. Still have to await the outcome of the test case but you should not have had a stay put on a credit card case as they are not involved in the test case at all.
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Stayed c/c claims are somewhat different from bank charges ones, as they shouldn't have happened at all.

 

This is the letter I took with me for my B/card one:

 

 

Case xxxxxxxx

 

Bookie v Barclaycard Plc

 

Dear Judge XXX,

 

I respectfully object to the proposed order of a stay in respect of the claim xxxxxxx Bookie v Barclaycard Plc. I respectfully ask that it be refused on the following grounds:

 

This claim xxxxxxxx is in respect of Charges applied to my credit card account. My claim is notconcerning the recovery of current bank account charges. This claim is therefore not affected by the outcome to the OFT test case and should be allowed to proceed to its natural conclusion through the courts.

 

Credit Card charges differ to current account overdraft charges, insofar as there is a clear breach of contract.

Credit card charges could potentially be decided solely on the “penalty” issue of common law, without reference

to the UTCCR which the OFT case focuses on. Furthermore, as there is a clear breach of contract,

there is no question about whether or not the UTCCR applies as it has been held to apply to default provision

in Director General Fair Trading V First National Bank plc [2002] 1 All ER 97.

 

Yours sincerely

 

All you can do is reiterate that c/c are not affected by the test case, but tbh, if your judge is thick enough to have stayed a c/c case, it means he either doesn't care (some courts blanket stayed regardless) or disagrees, so don't be disheartened if you don't succeed. :-)

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Hi

 

OH won in court the stay was lifted and the judge said that the case would now be listed for hearing

 

YB did not turn up.

 

Thanks for your help Bookworm please can you amend the thread to won in court

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Congratulations.:D

 

Which card was it by the way? I think it may hve been YB but it looks like your thread has gone into the wrong forum.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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hi

sorry but this is new thread i think

 

i have just received an offer from yorkshire bank for approx 30% of my claim for bank charges - i thought these has all been frozen pending the result of the test case - am i wrong?

 

any other claims had similar offers recently

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  • 2 months later...

UPDATE - OH has a full small claims hearing for this on Friday - lasting 1hr 30 mins - we received an offer but declined and have not heard anything since so I assume we are going ahead with the hearing - what do i need to take - any help appreciated ????

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The OFT trial result is being published tomorrow, at 10AM. So.... come on line tomorrow, and we'll be able to help you some more:)

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Cheers Tom will do - i am in court 10.40 tomorrow for another hearing then this one is 12.30 on Friday so will log on tomorrow afternoon

 

This relates to credit card charges though so may not be relevant

 

Thanks :)

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personally, i think it is still quite relevant... what is your other hearing?

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Have you submitted a bundle for court?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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cheque received in full for YB today YEEHAH - Tom I am in court today with Cohens - this is the third visit - they issued a court form i sent the relevant paperwork but they only supplied 2 years worth of statements and the judge ordered i pay what was on the statements which amounted to £95 - i paid that in full then received an order for judgement for 450 - i applied to have it set aside and the hearing is today so will let you know on the other thread the outcome

 

Thanks guys for all your help - saw a cagger on tv this morning (Robert Cummings) talking about the case today :)

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