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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just a general note - please try and keep advice on-thread, rather than resorting to PMs. Not only can the advice given help someone else, but incorrect advice can be picked up on by others and corrected. Be very wary of accepting advice by PM, and if you're not sure, feel free to ask.

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Yes, you do have a case.

 

Firstly though, make sure that you have another member of staff to sit with you in this disciplinary meeting. This is your right; don't let them tell you otherwise. You and/or they are allowed to take notes, and to see any evidence that they intend to use against you.

 

To start the grievance process, all you need to do is to put your concerns, and the way you've been treated, into a letter, and hand it to your HR manager. If you wanted to write the letter and post it up on here for cleaning up, you're more than welcome.

 

The above is just general advice; we have a few very good resident experts on here who will no doubt come along and take a look :)

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Retail and pressure-selling jobs can be the worst. I myself was pressured out of my job a few years ago (a job I loved and had been there for years). New manager, thought he'd 'make his mark', made life hell for everyone, and there were resignations in droves. I'm clued up on employment law, and even I didn't submit a grievance - it was just too much being sick in the mornings before work and at lunchtimes, getting stomach pains, headaches, dizziness, tears, etc. - it's affected how I view the workplace, and even now I struggle to view working full stop as something positive. It took a long time for the misery to turn into full-blown righteous anger, and unfortunately it wasn't soon enough for me to continue in the job. Partially happy ending, though, he left the company soon after the area manager had a word in his ear about all the resignations.

 

I'm just trying to say that it's difficult to bear up under that sort of pressure, especially with all your medical problems on the side, rainbow, and nobody will look askance if you decide not to take it any further and look for a new job - but if you don't submit a grievance, in my experience you will deeply regret it in years to come, feeling that you let the bully 'get away with it'. I consider myself a no-nonsense, strong person, and the effect of the bullying really shook my confidence in myself as that strong person, and I still haven't completely recovered it. Perhaps if I had taken things further instead of resigning, I would be in a better place with my life right now.

 

Just my experience, hope it helps. :)

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