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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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another one getting up close with Lowell


nelix
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My partner has 2 debits running at the same time and it was suggested that I keep a separate thread on each. So here it goes so far!

The orginal cerditor was 1st credit. Im lead to understand it could be neally 5/6 years ago that a last payment was made, Ive written and given them the £1 for a copy of the CCA. At this point they have written back and said they will forward this within the next 12, maybe??! Im assuming that will then give me the date of a last payment, and Im keeping my fingers crossed! All the letters he has recieved have been 2nd class, and Im keeping a detailed record of everything, as per all of your very helpful advise on here.

Will post when I need some more guidence, as Im sure there are going to be many twists and turns to come.

Its just great not to be alone and my partner is so proud of me taking this over, leaving him free to consintrate on keeping our house running! We have no credit cards now and I only deal in cash now, so I guess I have learnt a very hard leason from this. I also know ours is a small debt, but having said that I think we all worry the same whatever the amount is.

This site is worth its weight in gold:D

neelix

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Im very confussed!!! anyone help me??? Been doing a bit of digging. I have the first letter from lowell saying orginal creditor: First credit and it states the orginal debt address as where we are now, which is impossible as we havent had any credit here at all. The next 3 letters the orginal creditor changed to 1st credit, same reference no and amount, this was a clear month letter, but the original address had disappeared.The 3rd letter dito, that was in reply to my cca request.

I did a search on the two companies and they dont seem to be one and the same. Anyone got a comment:confused: I assume Im right in saying that only one DCA can hold a debt at a time.

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right

 

have you received a copy of the credit agreement yet, until you getthe agreement i wouldn't worry

 

once you have the copy of the agreement it will show the address where the agreement was taken out and you can go from there,

 

dont worry at this stage, let us know when you get a response to the cca request

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no, its day one of the so called 12 day wait. To be honest Im not worried, just a bit confussed as to if 1st credit and First credit are one and the same or different. Since coming on here and talking with you all, Im in a much better calmer state of mind. Whats the worse they can do:rolleyes: I was at deaths door a few years ago and thank God every day for being here and know...all this may seem important to lowell but it takes 2nd place to my health.

 

once again, thank you for the replies,

you are a smashing group

nelix

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this is a normal occurance believe me, the problem is that most dcas dont under stand what debt they are chasing or its origins and they seem to get confused when challenged:)

 

the thing to do is wait until the 12 working days expire, by law without a valid credit agreement they cant do diddly squat any way so best ot wait and see what they send before we worry about anything else

 

about now they are probably panicking as they probably don't have a credit agreement and are trying to come up with some lame excuse as to why you should pay them;)

 

 

once the 12 working days expire give us a shout

 

regards

paul

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Hey nelix

 

Just popping my head round the door to say hi and subscribe.

 

Lovely to see you starting to fight, lass.

 

:D

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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