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3 mobile unwanted contract renewal


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hi,

Yesterday i called to cancel my 3 mobile contract, it was over 12 months and i'm moving to america in december.. they told me that i had called in september to renew it for an 18month contract with a new phone! which was sent and signed for by someone else at my old address (i moved out in may and have been either in america or staying at friends since). so for 3 months i have had a reduced bill without noticing (i thought i was finally staying inside my inclusive minutes).

they don't believe that i didn't make the call! i didn't!

how do i get out of this contract??

thanks

carl :-?

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Where were the bills being sent to? I cannot understand how bills were being sent to your new address but the upgrade phone to your old one. If your existing phone is still working, then the new phone had to have a new number. Why not call that number (it'll be on your bill) and see who answers. Do you know them?

 

Finally, you could tell 3UK that your phone is working fine and you have no knowledge of the one they say was taken out last September - however be prepared for some scepticism. Ask who signed for it and ask why it was sent to the wrong address?

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thanks raymond.

it's strange.. my original phone was registered at that address (#1) but i asked them to send my bills to my work address(#2).. which was good for me because i go away a lot and can trust my work friends. then the bills stopped coming to (#2) after september (it appears that they are now going to back to (#1), where i don't live anymore). I ignored it because i always check that it comes out of my bank each month. i also didn't tell them of a change of address because im moving abroad and was planning to cancel the whole thing anyway.

i don't think they would have sent a sim card as it was a phone upgrade and extention to my line rental. They do admit that it was signed for by someone else but insist that i made a call...

i hear that i can somehow make them prove that i called them because they record all calls. do you think so?

it's annoying because i have been with 3 from the start and was happy to stick with them through the 'rocky' early years.

cheers carl

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Carl, most (all?) networks would provide a replacement SIM with the new phone - and the new SIM would require activation to initiate the 'upgrade'. If you've never mislaid your original SIM, the call you appear to have made would quite easily have been you on your old handset. Why not ask them to check as to what 3UK number is being used with the new phone (they'll have the IMEI number). In the meantime, you can tell them since you don't have the handset they treat it as being stolen and arrange for it to be blocked. Anything else and they'll believe you're wanting a free phone...

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ok, thanks.

i have to wait another 24 hours to speak to them because their fraud department are looking into it. i may also go to my old flat and ask them if they have the phone.

i did get lots of calls from companies in september asking about upgrades and i constantly said no. i'm wondering if one of them went through with it anyway....?

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It'll be interesting to see which dealer did the upgrade - if 3UK themselves, they should have recorded your agreement, but it would be folly for them simply to call your number, ask if you want a new phone then arrange for one to be sent with no other verification.

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Carl, most (all?) networks would provide a replacement SIM with the new phone - and the new SIM would require activation to initiate the 'upgrade'. If you've never mislaid your original SIM, the call you appear to have made would quite easily have been you on your old handset. Why not ask them to check as to what 3UK number is being used with the new phone (they'll have the IMEI number). In the meantime, you can tell them since you don't have the handset they treat it as being stolen and arrange for it to be blocked. Anything else and they'll believe you're wanting a free phone...

 

I must admitt that in all the time I have been using (and getting upgrades/replacement) mobiles with all the networks over the years (all but O2), I have never once recieved a new sim card when upgrading, what would the point be? Not disagreeing with what you have said Buzby but I dont think its common practice for a new sim to be sent when you upgrade your phone. Is it not more likley that the new phone is being used with an alternative pay-as-you go sim or has been "unlocked" and is being used by a sim on another network?

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All new handsets are sent out with a new sim card, the sims and handsets are 'paired' - this needs to happen with the updating in technology and the most common reason, upgrading from a 2g to 3g phone needs a 3g sim!

There is nothing to say that the customer has to actually register the new sim, approx 25% of our customers dont bother, using their old sim instead. or in some cases, as Buzby has suggested, carry on using their old phone and sim and just putting a prepay sim in the new phone.

 

It could explain how someone else got a new phone sent out to them and be able to use it without you being alerted to any changes, but why would they bother changing the talkplan? surely that would alert the legitimate account holder that someone had been calling in to the network and an 'upgrade' had taken place!

Anything I post is my own opinion and views based on experience. My posts may not represent the views of my Employer, work collegues, or my Mum, i thought them up all by myself!

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I stand corrected (for now!).

 

My 3 Phone is due for an upgrade this month, you can just walk in the shop and do it. Not sure how they are going to give me a new sim card with my number already on it! but we shall see. I will let you know.

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Strange this-

 

What THREE say about upgrades and a new sim card;

 

Transferring your personal content. Since you’ll be keeping your SIM card, you’ll probably want to transfer things onto it first, like your contacts and photographs of your friends. You cannot transfer content that is copyright protected, like music videos. To find out how to transfer content onto your SIM card, refer to your user guide.

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It can depend on a variety of factors - especially as SIM technology, especially the capacity and toolkit functions mean they need to swap for technical reasons, but it is cheaper if they don't. In my last 3 upgrade (from a E616v no a Nokia N95, my existing SIM was changed. Orange, however seem to have a policy of supplying a new SIM with each and every phone supplied as an upgrade.

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Hey, just as a point about the new sim card issue - all networks are different - I work for T-Mobile and we do not send out a new sim card with upgrades - only if the customer requests it for a particular reason ie lost original / very old sim etc

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