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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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LBA from Optima Leagal Services*WON* DISCONTINUED BY CONSENT*****


Viano
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All you appear to be doing is putting off their claim against Viano - is this wise? I would be fighting for an anullment of the debt in total as if they now produce the documentation requested they will not only have irretrievably committed an offence in not supplying them on request, they will also be in contempt of court for not filing them with their initial claim! Also, if they don't have them, they will write to the Court and say that no further documentation is available... and therefore the Judge will ONLY comply with your request to strike out their claim. He won't remove the Default or anull the debt.

 

There is no way out of this for the Claimant, but your Defence does not ask for the alleged debt to be struck out... I think perhaps it should?

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All you appear to be doing is putting off their claim against Viano - is this wise? I would be fighting for an anullment of the debt in total as if they now produce the documentation requested they will not only have irretrievably committed an offence in not supplying them on request, they will also be in contempt of court for not filing them with their initial claim! Also, if they don't have them, they will write to the Court and say that no further documentation is available... and therefore the Judge will ONLY comply with your request to strike out their claim. He won't remove the Default or anull the debt.

 

There is no way out of this for the Claimant, but your Defence does not ask for the alleged debt to be struck out... I think perhaps it should?

 

 

28. In view of the matters pleaded above, I respectfully request that the court gives consideration to whether the claimant’s statement of case should be struck out as disclosing no reasonable grounds for bringing the claim, and/or that it fails to comply with CPR Part 16.

 

29. Alternatively, I respectfully request a stay in proceedings until such time as the claimant complies with the requests outlined in paragraph 5 above or until the court orders its compliance with the same. I will then be in a position to file a fully particularised defence and counterclaim and will seek the courts permission to amend my statement of case accordingly.

 

erm i think it does ask for the case to be struck out .

 

if you feel any amendments should be made please feel free to offer suggestions as like i said this is a first draft

 

regards

paul

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Stonelaughter, are you proposing possibly we ask the court to use powers under s142 to declare the agreement unenforceable?

 

im interest to hear your thoughts for sure as ultimatley it would be better to get the debt written off for sure.

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Well l thought the defence was a final draft but l am no expert on this type of thing.

 

It looks good to me Paul. I dont think there is any to add but as l said l am not expert.

 

Chrissi

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

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Paul.

 

I have noticed in previous defences you have used something which has confused me.

 

For evidence or exibits you ahve say, ST1 or exibit ST1.

 

What does the ST mean and can that be changed to anything?

 

Chrissi

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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so if i was to produce enidence mine would be GM1 or GM2 etc?

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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ok ty.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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PT - the defence you wrote asks for the Claim to be struck out - I meant the debt... if this defence is successful then yes, their claim will be struck out, but they will be free to come back again with a properly particularised claim. If you ask for the debt to be annulled, as well, they will NEVER be able to recover this debt, accomplished in one fell swoop.

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I thought that would be an abuse of process if they tried again. They can appeal against the original judgment, but they can't keep coming back to see if they get it right.

 

Annullment - isn't that for insolvency?

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I thought that would be an abuse of process if they tried again. They can appeal against the original judgment, but they can't keep coming back to see if they get it right.

 

Annullment - isn't that for insolvency?

 

:lol:

 

Hello Ed,

 

they could not restart the same action on the same material facts thats my understanding,

 

yes i believe you are right that annullment refers to Bankruptcy proceedings

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What l thought was they could not take you back to court with the same evidence.

 

So with the same material facts. They dont have a cca but one has now appeared they can take u to court.

 

Chrissi

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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If the claim is substantially the same then the courts have determined that it is abuse of process. The issue has been tried and they lost. So if someone who loses they isn't happy then they should appeal. But that can only be on a point of law. The DCA's etc have been able to submit the briefest of possible POC's for years and have got away with it. It is now very important that they make sure all bases are covered before starting court action.

 

If they stumble across the agreement six months from now then the claim is the same - it is just the evidence that has changed which isn't enough to avoid "abuse of process"

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If the claim gets struck out it leaves further recourse for the creditor to bring the same action again, be it next time with a better particularised POC or a compliant agreement etc.

 

Pauls defence is good because it does not explicitly request the claim to be struck out, it merely covers all the bases. In cases like this where it is pretty clear cut my advice would be to allow the claim to proceed as the debtor has a complete defence. Once the case has run and the creditor looses they would be hard pressed to bring the same action again

 

regards,

shane

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Also if requesting judicial powers under 142(1)(b) you should also do so under s 14(1) & 14(3) of the DPA for removal of adverse credit data from 3rd parties, ie defaults etc

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Hi Paul,

 

When do I file my defence, please, is it after they (the opposition) have had the fourteen days from the request for further information, sent special next day 12/12/07 delivery, which is on 27/12/07, or can we send it so it is received by the court on Christmas eve ?

 

By the way , having followed the thread, will the defence stay as was or will it be modified?

 

Viano

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When is your deadline to file a defence? I would file in person at the court at the last possible moment on that day to give them the maximum time to respond to your Pt 18 request; we all know that they are not going to respond. If they DO respond, but at the last possible minute, I would file a request at Court to extend the deadline for the Defence due to their tardy response to Process.

 

If you can't file in person I would send Special Delivery the day before.

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Hi StoneLaughter,

 

The issue date of the Claim was 11 Dec 2007, I returned the acknowledgment on the 13th Dec 2007 so I don't have a date at the moment, have I ? AND I have just noticed that the 'Opposition' claims on the claim form a default notice was served on the Defendant on the 25/09/07, I have no knowledge of this as the only default notice was the one I sent a copy of to Paul

 

Viano

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