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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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what is the way forward - pls help


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Are you able to itemise the debts that they have ?

 

How old are they ?

What kind of debts are they.... is there more than one credit card ?

If so, how much is outstanding on each ?

Are they with the original creditor or a Debt Collection Agency (DCA)

Do they have any County Court Judgements (CCJs) ?

Are any of them secured on the property ?

 

You need to post up a bit more info. before we can help.

 

:)

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the credit card they pay 200 a month on and only pay 20 tactually off as all the rest is interest, the bal on that is 12 thousand, i know they have other cards but am not sure what the balance is.

 

 

Your parents cannot continue leaving this situation as it is.... the interest is making the problem worse. They need to itemise how much is owed on which accounts and go from there....

 

It sounds to me as if £200 a month is way above the amount they can genuinely afford to pay on the card you mention.... so I would suggest contacting this particular creditor with an Income/Expenditure breakdown, stating that they can no longer afford to maintain payments as they are at the moment, offer token payments of no more than £10 a month and request that interest be frozen on the account.

 

This is the softly, softly approach... which may suit your parents better than going down the route of a CCA request. However, if the creditor gets sh*tty and refuses to accept the proposal, they will need to send the CCA request in order to protect their own interests... ie, stop the creditor from possibly going for a CCJ on the full amount they allege is owed.

 

I suspect that the reason your parents are reluctant to discuss these issues with outsiders is due to a sense of shame. Debt tends to be seen differently across the generations and the older members of our society tend to carry the stigma of shame around with them far more than they should.

 

As for an IVA, I personally wouldn't touch these with a barge pole, but that view may not be shared by others on here....

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Maybe they should also do what alex did and move to rented accomidation and sell the house. I know this might sound bad but they could then use the money they get for the house to pay off some of there debts and they then wont be risking losing there house anyway.

 

I wouldn't recommend going down this road.... this is usually part of the ('phone) bowlarks they try and tell you in order to get increased payments. I had that little gem said to me countless times (during the days when I spoke to them on the 'phone) in an attempt to get me to admit I owned property.... which I always denied, of course.... They don't have the right to say such things... it's bullying, plain and simple.

 

The only time your parents would be at risk of losing their house is if the creditor went for a CCJ, followed by a property charge, followed by an Order of Sale.... all of which can be challenged anyway. If they were to go for a CCJ for example, this could be challenged on the grounds of unlawful charges being applied to the account..... assuming they have a CCA in the first place ! Without a CCA, they can't enforce the debt at all. If they do have a valid CCA, then your parents can re-claim charges and make regular payments based on what they can afford.... which would challenge any "right" to go ahead with a property charge anyway.

 

:-)

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