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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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mebuck v Halifax ***SETTLED IN FULL***


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Hi,

 

Just had a response, and I don't think I'm explaining myself very well :)

I’ve been charged a great deal of interest for going over my overdraft (usually apportioned to the penalty charges they’ve levied against me).

 

I need a way to estimate the interest attributed to those penalties when I’ve gone over my limit. At the moment, it thinks the limit is 0; I need to set it to whatever my overdraft was at the time...

 

WifeandI on my post claims there is a new version of the xls file that allows you to do this, but I can’t find it anywhere.

 

Can someone please help?

 

 

 

Many thanks.

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Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

DONATE - Support this site, it supported you!

Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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OK cool, so correct me if I'm wrong:

 

You recon I should just bang in a preliminary request for the charges and all the interest debited from my account?

 

As the banks can only estimate the interest proportioned to the penalties and they don't want to contest it in court, I've got nothing to loose?

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Get the relevant advanced spreadsheet from Vamp, enter the interest debited from your account as per the instructions in sheet 1 and it will calculate the proportion for you.

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

DONATE - Support this site, it supported you!

Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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Hi,

 

I've PMd Vampiress, and emailed the address for spreadsheet enquires, but heard nothing. :(

 

I know there must be loads of requests and I'm sorry for nagging - but is there another part of the forum I can go to in order to draw attention to this issue?

 

Many thanks,

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Find the spreadsheet thread in General

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

DONATE - Support this site, it supported you!

Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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Hi,

 

I've heard nothing back from anyone and I'm itching to send this request off.

 

I've taken a look at the forumlas on the spreadsheet and attempted to cook the figures so it includes my overdraft - but got nowhere really.

 

I want to get it sent off asap; if the interest on the penalties is simply an estimate does anyone strongly recommend against simply totalling the interest and leaving it for them to contest?

 

Hope someone can help - sorry if I'm being a moaning mini - just can't wait to get the cash back!

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Absolutely fantastic - the complex spreadsheet Vamps provided me, as suspected, boosted my estimated interest from around 40 to 180 :)well pleased. Thank you very much!

 

I've now dispatched my Preliminary Request and started my countdown timer for the LBA. Within my Preliminary Request, I also stated that I wanted my £10 Data Protection Act fee back - I'm within my rights aren't I?

 

On another note (and when I proceed, I'll post new topics about this), I have obtained a Credit Report from Experian which details all my previous lenders :D - thinking what I'm thinking?

 

In brief here is the list:

  • GE Capitol Bank Ltd - A store card with notoriously high interest rates.
  • HFC Bank PLC - A hire purchase agreement that charged me a large amount of interest on "late payments" when I finally paid the account off.
  • Egg Banking PLC - A credit card
  • Halifax VISA - Another credit card
  • Barclaycard - Yet another credit card
  • Halifax PLC - My current account (PR letter already sent)
  • Egg Banking PLC - A large loan.

(One thing is a Provident VISA card I remember having... but it's not listed).

 

I've paid all of these companies off now, but they've all been opened and closed in the last 6 years.

 

I'm certain that during this time they've each charged me quite a few penalties and extra interest. Can I run relatively the same procedure and get my money back? Would the nature/type of any of those accounts prevent me from doing so?

 

Also, on my credit report, Orange and Vodaphone have appeared. I'm pretty sure they've penalised me at some point - can I chase them up as well?

 

Look forward to your advice.

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All of them if they've charged excessive penalties! :)

 

Not high interest rates though. :(

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

DONATE - Support this site, it supported you!

Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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  • 4 weeks later...

The Halifax never replied to my Preliminary Request or my Letter Before Action. So today I submitted my claim to her majestys court service.

 

2 questions:

 

1) I am claiming penalties, interest on penalties, 8% interest on both, £120 in court fees and a £10 DPA fee. There was not enough room to give a shedual of the charges.. I presume someone will request full details if they need them:confused:

 

2) When is the 8% interest applied? Am I entitled to 8% on the amount I am claiming now.. eg. If the bank wants to settle early, can I refuse and make them pay the full amount (including 8%?) or am I only entitled to 8% after a judgement has been made.:confused:

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You can send a schedule of charges off to the court and defendant as soon as you like... just quote the claim ref number in the correspondence.

 

Now you've submitted you claim, you are entitled to every penny (i.e. with full interest etc) so no need to settle for less.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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OK...

 

The Halifax has sent me a letter saying they'll refund all the money they owe. They've included an interest calculation that actually estimates more than I did!:o HOWEVER, they have not included any of the 8% court interest that should be added to the tab (or even mentioned it)! :o

 

Am I within my rights to reply quoting their higher estimation and adding 8% ontop of them all?

 

Please advise!:grin:

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Let me clarify:

 

I filed the court claim for £1,760.25 (all inclusive).

 

Halifax have got back to me and said that they recon the base amount they owe (simply for the penalties and interest debited + costs) is £1,674.66.

 

I think I'm entitled to reply, adding 8% ontop of the penalties and interest debited (which they've forgotten!), making the sum (including costs etc) £1,914.06. Which is higher than the court claim.

 

Can I do this?

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Firstly, congratulations.

 

If they haven't paid you the section 69 interest then claim it.

 

I will amend your thread title once you have the full amount back.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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They want to settle out of court, don't they?

 

Phone them and say that they have failed to add the section 69 interest....

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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They show u nothing but contempt on the phone though :(

 

I think I'll write back, basically saying thanks for your accurate figures. I'm adding 8% to them - take it or leave it!

 

Interestingly, they weren't happy with my £188 interest debited estimate, and wanted to give me ALL the interest that had been debited in the past 6 years! Pretty illogical, but then when you consider that they've "forgotten" to add 8% on top of everything, this may be a short settlement tactic.

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I have responded with the following letter:

 

Dear ,

 

Thank you kindly for your letter dated 8th September 2006. Your letter indicated a more accurate calculation on both the penalties levied against me and the interest debited attributed to those charges.

 

It would appear however, you have neglected to include the 8% interest, which I am entitled when calculating the settlement figure. I draw your attention to the particulars of my claim where it clearly states that I will be claiming interest (under Section 69 of the County Court Act 1984) on the amounts owed.

 

Taking into account 8% interest on all the debited monies and based on the figures in your last correspondence; I can now provide a new calculation.

 

I require the immediate refund of:

 

Total Penalty Charges:

£1,235.50 +

8% Interest:

£205.80 +

Estimated Interest Debited:

£319.15 +

8% Interest:

£23.61 +

Data Protection Act Request Fee (30/06/06):

£10.00 +

8% Interest:

£0.16 +

County Court Fee:

£120.00

 

 

Full Amount = £1,914.22

 

Attached is a schedule of the Penalty Charges and Interest Debited you provided in your previous correspondence, including the 8% interest.

 

I will settle for nothing less than the full amount stated above. If you choose not to refund this amount, I will contest my calculation in court.

 

Please confirm within 7 days that you are willing to settle the claim upon these terms.

 

Yours Sincerely,

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just a minor point - you can't really 'contest' your own calculation in court. to contest it means you disagree with it and wish to show it is not true! I would say 'present' in court - although actually the whole sentence isn't really needed

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Hi,

 

I haven't heard back from the Halifax since my reply requesting they add 8% court interest. So I decided to ring them!

 

Apparently a letter was sent out to me today (a woman read it out to me over the phone) saying that I am entitled to x y z, but again not even mentioning the 8% interest.

 

The letter ends by saying something like "please agree to this and we'll reimburse your account.."

 

It seems like a tactic to get away with not having to pay the 8% interest. I'll of course wait for the letter to arrive tomorrow, then I can see exactly how its worded. But if it again doesn't mention the 8% - are they trying to give me the run around?

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They did similar to me on my second claim - I'm pursuing the difference having accepted the part settlement with s69.

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

DONATE - Support this site, it supported you!

Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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