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downsouth v RBS Mastercard


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Data Protection Act reply received 24/6, full statements and a hand signed letter from Mrs M Carpenter, Data Protection Office (Credit Card Operations, Southend). Totals £117 charges which is less than I thought but hey-ho its still my money.

 

Interesting letter from them considering is was in reply only to the template DPA request, looks like they won't attempt the 'its a service charge' angle. Apologies if its been posted already but it goes...

 

With reference to your request concerning any 'manual intervention' to the administrative charges debited, these charges have been processed in accordance with the terms and conditions of our current agreement with you as a result of the activity on your account. In the event that you
, we will take the appropriate action, contacting customers when appropriate, or handling customer enquiries regarding their account status. When a customer has raised a concern in relation to this process, blah blah

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