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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Comet Total Product Cover - contradiction?


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I hope this is the right section! If not I apologise and could a mod kindly move it.

Basically I’ve recently bought an LCD TV from Comet. I opted to go with their Total Product Cover which I think is around ~£200. This will cover my TV for 3 years which I wanted. For the sake of £200 I’d rather be safe than sorry.

I read the front of the policy and it all seemed good – they will even cover accidental breakage. However, upon closer inspection on the rear of the insurance certificate it says that it does not cover against “neglect, misuse or abuse”. Now I find it quite a contradiction to covering “accidental breakage” – it even says covers against accidental breakage even if it is the consumer’s fault.

However, where would this stand me if the TV was accidentally dropped or pushed over? I’ve got a little brother and sister who love watching the TV and playing their Nintedo Wii on it. I’ve only had the TV a matter of 6-8 weeks but already had a few close calls already with it (Wii controller narrowly missed the panel).

Could anyone try to clear this up for me? Obviously I will look after the TV (It’s almost £1500!!!), but I don’t want to be left out of pocket if it was accidentally damaged by myself or my siblings.

Many thanks again in advance.

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Neglect Misuse or abuse means that you knowingly damaged the product, or you used the product / let the product be used in a way that would cause damage, i.e putting a nail where the fuse should go, jumping on the TV when a goal is scored / the X Factor is on, etc.

 

If a controller from the Wii went through the screen it would be classed as AD, so dont worry!!

Abbey - owed £3260 - Paid up.

 

Barclays owed £2500 - Paid up.

 

Halifax, Mint & Egg - next on the hit list

 

Dont click on the scales - I'm quite proud of my little red dot! - As the little red dot has gone - click away!!!!

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  • 1 year later...

I took the total product cover out for my 50 inch plasma in Nov-2006. TV just started to play up last weekend. Won't come on. Broken! I rang up and arranged for a visit from engineer. I had to wait a week cos I work. Engineer came yesterday. Looked at tv. I showed him what was, or wasn't happening. He never touched it. Turned round and said it needs a software update he'd have to download. It'll be Tuesday till I get to arrange another appointment for a software update that aint gonna fix it. Then some other men in a big van will have to arrange a collection and ship it to repair centre. I'm wishing i'd have thrown Wii remote through it now, cos this is gonna take a long time methinks!

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  • 3 weeks later...
  • 2 weeks later...

Skitless6969,if you escalate through the headoffice that this issue has happened it will be passed through the ranks until the Highest possible person in charge gets it sorted.Making sure you stay polite within any letters you send or emails will make sure you get it sorted ASAP.

Write it registered postage to the headoffice and you will be taken seriously.

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  • 7 months later...

HELPPP

i have got total product cover from comet but my grandson came to stay its the first time for him to stay and being young he used his potty at home he emptys it in toilet well in mine he went to carry it and spilt it over my laptop arrrrrrrrrrr its not his fault but am i covered and how do i explain that to comet have to tell the truth plz plz can someone helppppppppppppppppp

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