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    • UK citizens will be subject to the same rules as other Third Country Nationals. Keir Starmer to warn of 'major disruption' risk ahead of new UK-EU border checks | ITV News WWW.ITV.COM Ministers will announce measures to try to blunt the impact of the changes, writes ITV News Deputy Political Editor Anushka Asthana. | ITV National...  
    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Right where to start ...

 

Me and my partner have 2 council tax arrears debts that have gone to Equita. One for £979 and the other £190. We have never had a card thru the door to say a baliff has visited, nothing, just a few letter thru the post. When I rang up Equita to make arrangements to clear these debts I was shocked to find they had added a fair bit of "administration" costs on :

 

The £979 had rose to 1189.94, but even worse the £190 bill had shot up to £370.

 

We have offered to clear all the debts at the end of the month (getting a loan to pay them off) but the Debt Collector (**** **********) refuses to accept this and wants everything settled by 7 days.

 

What can I do, I have tried speaking to the local council who say I must deal with the bailiffs ?

 

Cheers

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The bailiffs can only charge for two visits 1st visit £24.00 if no levy has been made and £18.50 for the second visit, I would write and ask for a break down of their charges as what they are trying to charge is wrong and they are fully aware of this. Do Not let them in. Do not pay them via debit or credit card as they have a habit of taking monies that have not been authorised. Write and make an offer, this shows that you are willing to pay. dont listen to threats of arrest or that they will send in the police or that they will come round with a locksmith.. they cannot do this and if they do they will be breaking the law, unless you have already let them in peacefully. I hope this helps.. Im sure some one will come along shortly with more info for you that may help further

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Thanks for the advice, no we have never let them into the property, only spoke with the bailiff on the phone, whose first words to my partner after her telling them we couldnt pay within 7 days were "well if you have a car, we'll be taking that first".

 

When I spoke to the baliff today, he made up a tale of me coming to an aggrement of paying £370 today and that the "enforcement team" was on the way. When I told him that that was a load of rubbish and that I had recorded his call, the story changed to "well I have stopped the team coming, lets not argue over a couple of days".

 

Then he demanded all monies to be paid by cash at the doorstep, to which I told him only a madman would do that, his reply, well 99% of my business is cash, its how I work.

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Personally I would put your car some where safe for the time being until you have made some sort of agreement with them, because they will come and get it and add charges and its likely you will not see it again. If he refuses the offer of an agreement then tell him you will put the money aside until such time the debt gets passed back to the council or he agrees to accept it or an agreeable arrangement that you can afford to pay.

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:( Tried speaking to someone further up at the council, same story, tho he did agree to query the costs and process with Equita. Also after reading thru these forums I contacted the HMCS to see if the baliff was certified, and his license expired 12/09/07. Waiting to hear back on wether the license was granted for another 2 years, (court date was 25/7/07)
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well if he isnt certified then he cannot collect on this debt make sure you inform the council that this bailiff is uncertified thats if he is of course, the council may just take back this debt and the charges will be less

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Going to send as letter for the breakdown of costs now looking like this,

 

Dear Sir / Madam

Please supply me complete breakdown of their fees and charges as allowed under Section 7 the Data Protection Act., relating to our debt, ref : xxxxxxxx.

We consider the charges unreasonable considering no one has visited our property, only send mail letters (not chargeable for council tax), only charges for two visits (1st visit £24.00 and £18.50 for the second visit) could have been applied, for a total of :

£979 + £42.50 = £1021.50 (not £1189.94)

£190 + £42.50 = £232.50 (not £370.00)

So the combined total is £1254.00, not the total of £1559.94 as your agent reports.

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Going to send as letter for the breakdown of costs now looking like this,

Im sure I am right in saying this but where there is more than one debt to be collected they can only charge once on both charges. so basically they have to combine the debt so minus £42.50

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Im sure I am right in saying this but where there is more than one debt to be collected they can only charge once on both charges. so basically they have to combine the debt so minus £42.50

 

 

OooooOOOoo even better, I would rather just deal with the council themselves, but if I do have to pay the baliffs the cash, then they will certainly not be getting an extra £348.44 in there pockets, and certainkly not in cash.

 

Seeing as the baliff is refusing a card payment or a personal cheque, I suppose the only way to go is a bankers cheque for the right amount.

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OK sorry to keep on bothering you lot, but when I spoke to the bailiff this morning he insisted that he cannot take debit card payments or any sort of credit card, and wanted straight cash (bankers cheque when i said no chance), I take it this is a ploy to gain access to the house, as I have just rang Equita's local office (cheers to the girl in the council :) ) giving them no details, simply asking if they have the facility for card payments and found out they can :mad:

 

 

Grrrr how do this corrupt lot get away with the way the do business :confused:

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Thanks for the confirmation Tom, was just typing out as you replied :) And yes a complaint will be getting made, I already have the name and number of the Financial Director of the local council (Sefton MBC) and will be sending all the details his way asap.

 

Alster

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bah his certificate was granted 26th July for its 2 year extention :(

dont be so down hearted alster as this is sometimes a good thing as certified bailiffs are meant to know the regulations more so than an uncertified and they get into far more trouble for the no no's. I would be inclined not to pay by card as they have a habit of re-using it with out your permission. But that just my own opinion

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luckily I have just been sent out a new debit card by my bank, and my old one expires in 10 days :)

 

So I think I will pay a part payment to see how things go, and then argue the fee's point with them.

 

Alster

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