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    • Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
    • Not that TOR will see this now he's thrown in the hand grenade. Rayner has plenty of female supporters on X, for a start. As for the council and HMRC, fair enough and I thought Rayner was already in touch with them. That's where it should be dealt with, not the police force. @tobyjugg2 Daniel Finkelstein thinks the same as you about tax. The Fiver theory. How the Fiver Theory explains this election campaign ARCHIVE.PH archived 28 May 2024 17:36:51 UTC  
    • Often with the Likes of Lowells/ Overdales that 'proof' doesn't stand up to scrutiny.   Think about it like a game of poker, they want to intimidate you into folding and giving up as soon as possible, and just get you to pay up and roll over, that is their business model, make you think your cards are rubbish. What they don't expect, and their business isn't set up for it, is for a defendant to find this place and to learn that they have an amazing set of cards to play. Overdales don't have an infinite number of lawyers, paralegals etc, and the time / money to spend on expensive court cases, that they are highly likely to lose, hence how hard they will try to get you to roll over.  Even to the extent of faking documents, which they need to do because the debts that they purchased were so cheap, in the first place. Nevertheless it works in most cases, most people chicken out, when they are so close to winning, and a holding defence is like slowly showing Overdales your first card, and a marker of intention that this could get tricky for them. In fact it may be,  although by no means guaranteed that it won't even go any further than that.  Even if it does, what they send you back will almost certainly have more holes than Swiss Cheese, and if with the help you receive here, you can identify those weaknesses and get the whole thing tossed in the bin.
    • So Rayner who is don’t forget still being investigated by the local council and HMRC  is now begging to save her seat Not a WOMAN in sight in this video other than Rayner  Farage is utterly correct this country’s values are non existent in her seat   Rayner Pleads With Muslim Voters as Pressure From Galloway Grows – Guido Fawkes ORDER-ORDER.COM Guido has obtained a leaked tape from inside a meeting between Angela Rayner and Muslim voters in Ashton-under-Lyne...  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another newbie with a question.


Shonk
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Shonk,

 

Freakyleaky is right as always (except on matters of rugby but that's not we're here for).

 

But DO NOT PHONE THE B....... ever again. All communications must be in writing with a copy retained and also sent by signed for recorded delivery.

 

You can choose either to keep the GPO receipts or print out a signed receipt of delivery from www.royalmail.com

 

It's a hassle, will cost £1.04 a time, but is particularly important with this crowd.

 

Good luck.

 

Vandermerwe

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Hi Shonk. You must think you've subscribed to 'The Goon Show' or 'Monty Python' from what's on your thread already!

 

Apart from the chit-chat with Freaky Leaky I must tell you to beware of Arrow. They only recently came into the UK from the US of A to tell us limeys how to collect debts - bit like how they came and won World War II for us.

 

I do not believe you could have run up a debt with them - I'll bet my bottom dollar they have bought a debt from someone else (at a guess I'll say MBNA or one of their other companies) and I think you should transfer your thread to the DCA forum and search for Arrow and/or CBS Transcom.

 

The badinage above should show the site isn't all doom and gloom, and you must read the thread pinkduchess - v - HSBC when you have a day and a half to spare, but before you move your thread I must respond to Freaky L. about the post he found, obviously, mildly amusing:D:D

 

It was my second favourite from "Private Eye" but my most appreciated occurred in 1968, and, at enormous time and trouble I have searched the Vandermerwe Library of Classic Works to find "The Private Eye Story" (which bears the 1982 "Happy Christmas Dad" inscription from Van major and Van minor.)

 

It's also rather relevant to the forum and the type of letter we poor sods receive.

 

In 1971 "Private Eye" was sued for libel as they had alleged 'unsavoury' debt collectors were receiving back-handers. [Can you believe it?:rolleyes:]

 

They received a letter from a somewhat notorious firm of solicitors which read:

 

We act for Mr. Arkell who is Retail Credit Manager of Granada TV Rental Ltd. His attention has been drawn to an article appearing in the issue of 'Private Eye' dated 9th April 1971. The statements made about Mr. Arkell are entirely untrue and clearly highly defamatory. We are therefore instructed to require from you immediately your proposals for dealing with the matter.

 

Mr. Arkell's first concern is that there should be a full retraction at the earliest possible date in 'Private Eye' and he will also want his costs paid. His attitude to damages will be governed by the nature of your reply.

 

Yours etc.

 

Their reply was as follows:

 

We acknowledge your letter of 29th April referring to Mr. J. Arkell.

 

We note that Mr. Arkell's attitude to damages will be governed by the nature of our reply and would therefore be grateful if you could inform us what his attitude to damages would be, were he to learn that the nature of our reply is as follows: **** off.

 

Yours etc.

 

I gather this story has gone into law-student lore as 'Arkell - v - Pressdram.

 

Regards.

 

Van

 

P.S. Don't let pd know I quoted a naughty expression in full!

 

P.P.S. Needn't bother: Big Brother BBCd it. I don't normally use the vulgar tongue in English (but see my Chilean colloquialisms on pd's site referred to above!) though in this case I believe its use essential to appreciate the acerbic reply.

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Hi Shonk

 

The first thing that strikes me is that the alleged debt might be statute barred which could account for the problem.

 

It's obviously been passed from hand to hand over the last eight years or so (probably at a decreasing cost for each sale) which again suggests it could be a problem for the DCAs.

 

Suggest you research Arrow/Transcom using Google UK.

 

I think you'll then come to the conclusion they are quite new in the UK and could well be having problems with coming to grips with UK practices.

 

Who was the original creditor - do you in fact know?

 

There is a technique for offering a payment in full and final settlement, but the wording must be very precise and there are others (or links) to guide you.

 

By the way I have sent you a PM.

 

Regards.

 

Van

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