hi, i have just won a bracelet on Ebay which was advertised as a heart charm bracelet which it is but in the picture you can see the heart is stamped Tiffany & Co. ITALY. I bid for the item thinking i was getting a bargain as its Tiffany and wasnt actually advertised as such so assumed it was being overlooked. Anyway, after the purchase I came across a document online saying how to spot a fake Tiffany product. I strongly believe this item is a fake hence why it wasnt listed as Tiffany. Now my question is, do i have to complete the purchase as I bought it stupidly thinking it was Tiffany? Has the seller commited an offence by selling it as the picture does clearly show it is stamped Tiffany? Or are they able to sell it as they havent in the writing section written that it is Tiffany? Thanks

Hello everyone, I went to a jewellers "eternity" to sell some gold. I got more money than I expected and I didn't want to walk around with the amount at the time so I asked if they had a club I could put the money in to keep a hold of. 2 days later I went back in and picked 3 items to buy and I had £160 left to spare. I asked for it back in cash but they said I can't have it and that I'd have to spend it in the shop. I don't want anything else from the shop, I need the cash. I have a receipt from them after buying the 3 items that states I have £160 "CASH" left. Can they do this? Why can't I get my money from selling my gold? Thanks

Hi I bought a necklace for around £120 from this website. I made the order on 15th July and didn't recieve item until 27th/28th. My girlfriend doesn't like it so I sent an e-mail asking about getting a refund and I got this reply: As this is out of our refund policy, as a gesture of good will I would be happy to exchange it for anything on the site to the value of the original order. I checked their refund policy and it states: Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. Is this legit? Because it seems like an AWFULLY short time to allow for refund of such an expensive item. Could really use some quick info on this thanks. Dan

Hello, I have bought an engagement ring for my then-fiancee. It has a central diamond and two small stones flanking it. After one year(ish), she noticed to her horror that one of the small diamonds fell out. It was actually five days before the wedding. I rushed with the ring to the place where I got it to have it repaired. I was told that the work will be done FOC, however, since I did not provide the missing stone, I would have to pay £65 for a replacement. To my relief, though, I was told that time wasx not an issue, and that the ring will be ready the same day. Indeed, it was ready within three hours. The new stone was not exactly the same, but it was a close match. In all, we did not complain and were in fact grateful for the quick rescue. HOWEVER, some 10 days later, in the middle of our honeymoon trip, the new stone fell out again (and again, we could not find it). I was surely ****ed, and my wife's distress was even greater. As soon as we came back, I took the ring to the jeweller again. Now, what they said was the same as before: they are going to do the job for free, but I need to pay again £65 or something for yet another stone! My question being, is this a fair trade practice? Is there a guarantee covering faulty craftsmanship like this one? Finally, where should I need to look to find support to fight my rights (if I am right, that is). I must admit at this point that I do not have the receipt for the first repair. I still have the receipt for the original purchase. The ring is ATM at the jewellers, uncollected, as I am still unsure about my next step. Thanks in advance! Jacek