Showing results for tags 'hes'.
Found 3 results
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This bunch [removed] have been taking £18.50 a month from my Octogenarian relatives for a number of years and carrying out services to the boiler. No one else has touched the boiler, this time round (last week) an Engineer decided to cut the supply off as there was a wing nut missing on the case and a seal was broken (which they must have done) My relatives have now been without heating and hot water for 5 days and despite numerous calls to their non helpful customer help line, no one has turned up. They are totally unhelpful, do not call back within the timescales they set and have no concerns for the safety of their elderly customers. All in all, this company are the very worst I have ever dealt with (and I've been in the building industry for 40 years) I know a thing or two about dreadful companies and bad service - Beware - do not expect any help at any time from this lot of rubbish. -
Well, to say I am absolutely livid would be an understatement! i've had CHC with e.on for a number of months. The initial inspection was fine apparently, and also last week someone came to fix a fault, said it was fixed and gave the boiler a pass. Lo and behold with in a few hours it broke again, no heat or hot water. Another plumber or whatever you want to call the shower of sharks came out today to repair the boiler. He took the cover off and with one look said he couldn't do the repair as it was a pre-existing fault that had been superglued. if this is the case, why was it not picked up on the previous two visits! We wouldn't know how to get the cover off for a start so it's nothing we've done. if the fault was that obvious how the hell did it pass on two visits! once could possibly be forgivable, but 2!? I've asked them to cancel the policy and refund my payments or repair the boiler, will see what they come back with. Anyone else had a similar problem and any ideas of what recourse I have - apparently they're not covered by the ombudsman??
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Shocking service. Been told my wife who is 8 months pregnant with her first child has to go without hot water or heating for 4 days until someone can come and have a look. Apparently we/she is not a priority, and duty manager too busy to speak to us. Stick with what you know folks !
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